Claims Policy & Communications Consultant

Your work at TAL will have a direct impact on the lives of over 5 million Australians, often during their most challenging times. Alongside our partners, you’ll contribute to meaningful work that makes a difference.  

We’re committed to being proactive and accountable, enhancing how we work and collaborate to get things done. Our values – respect, commitment, and resourcefulness – guide us as we deliver on our purpose, working with governments, industry colleagues, and partners to make a lasting impact.  

We also do what’s right by giving back. Through volunteering, championing equity, health, and sustainability, we actively support our community. 

As a Claims Policy & Communications Consultant, you’ll shape and maintain the policies, procedures and tools that help our teams deliver exceptional claims experiences. You’ll ensure our collateral is clear, compliant and fit for purpose—supporting our people to make confident, fair decisions for our customers. With a focus on continuous improvement, you’ll help TAL stay aligned with evolving business needs and regulatory expectations.

In This Role You Will

• Develop, maintain and implement high-quality collateral to support claims handling and settlement in line with regulatory and brand standards.

• Create clear, fit-for-purpose policies and guidelines to support claims assessment activities.

• Develop and maintain system user guides to assist claims teams where needed.

• Support the delivery of correspondence transformation initiatives.

• Manage the Policy & Communications inbox to ensure timely and accurate responses.

• Maintain and oversee letter and form catalogues to ensure accuracy and currency.

• 2+ years’ experience in life insurance claims or similar role involving documentation or procedure development.

• Strong written and verbal communication skills.

• Skilled in analysis and problem-solving.

• Effective self-management with strong planning and time management abilities.

• Able to perform effectively in a fast-paced environment with competing priorities.

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:  

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index  

• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change  

• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan. 

• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.  

• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you. 

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.   

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.