The Manager, Communications will develop strategic internal communication plans, manage social media presence, create engaging content, and enhance employee engagement.
Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles!
We’re looking for a dynamic and strategic Communications Specialist to lead and elevate Caseware’s internal and external voice. This role combines the functions of internal communications and social media community management to ensure consistent, engaging and purpose-driven messaging across our global teams and online channels.
If you’re passionate about storytelling, employee engagement and building vibrant online communities, this is your opportunity to make a visible impact.
❗This is a full-time, permanent position.
📍 Location:
This position is available to all applicants eligible to work in Canada and residing in Toronto, Ontario. This is a hybrid role, working from office 3 days a week from our Downtown, Toronto office.
What you will be doing:
- Internal Communications:
- Develop and execute a strategic internal communications plan aligned with business objectives and company culture.
- Create engaging content for newsletters, intranet, leadership updates, internal campaigns and company-wide announcements.
- Collaborate closely with People Operations, leadership and department heads to ensure consistent, transparent, and timely communication.
- Support change management efforts through clear messaging and communication strategies.
- Drive employee engagement by spotlighting initiatives, teams and successes across internal channels.
- Own the strategy and execution of Caseware’s presence across platforms (LinkedIn, X/Twitter, Instagram, YouTube, etc.).
- Build and nurture online communities, actively engaging with audiences to enhance brand visibility and trust.
- Create and curate content (posts, visuals, short-form videos) that aligns with brand voice and marketing campaigns (in partnership with graphic design team members).
- Monitor, analyze and report on social media performance, audience sentiment and community feedback.
- Build an internal ambassador team to expand visibility, reach and impact.
- Stay on top of trends and best practices in digital engagement and community building.
- Act as a liaison between marketing, PeopleOps, leadership and regional teams to ensure communication is aligned globally.
- Support crisis communication or sensitive messaging with clarity, confidentiality and care.
- Provide messaging guidance and communication toolkits for internal stakeholders.
Social Media & Community Management:
Cross-Functional Collaboration:
What you will bring:
- 4+ years of experience in communications, with demonstrated strengths in both internal comms and social media management.
- Proven track record in developing and delivering impactful communication strategies.
- Strong writing and storytelling skills with the ability to tailor messages for different audiences and platforms.
- Experience with employee engagement tools (e.g., SharePoint, MSFT Teams, etc.) and social media management tools (e.g., Sprout, Hootsuite or similar).
- Able to analyze metrics and adapt strategies based on insights.
- A collaborative team player who thrives in a fast-paced, agile environment.
- Passion for building community and enhancing workplace culture through communication.
Nice to Have:
- Experience in a SaaS, technology or B2B environment.
- Familiarity with employer branding or talent marketing.
- Basic design or video editing skills (Canva, Adobe, etc.).
What's in it for you:
▪️Innovation is at our core. We work with cutting-edge technology in accounting and financial reporting, constantly pushing the boundaries to create impactful software solutions.
▪️We are committed to a collaborative culture, where your ideas are valued, and knowledge sharing is encouraged within a supportive, inclusive team.
▪️Work-life balance is important to us. We offer flexible work options, remote opportunities, and generous time-off policies to ensure a healthy work-life balance.
▪️We offer competitive compensation, including a competitive salary and comprehensive benefits such as health insurance and retirement plans.
▪️We are driven by impactful work. Your contributions directly affect how our clients manage financial processes and drive their success.
▪️Recognition and rewards matter to us. We celebrate hard work through recognition programs, performance bonuses, and opportunities for career growth.
▪️We embrace global opportunities. Work on international projects and collaborate with a diverse, global team.
About Caseware:
Caseware's cutting-edge software products are meticulously designed for accounting firms, corporations, and governments. Our teams are continually collaborating, innovating, and building upon our existing suite of products. With a customer-focused mindset, we are building technology that is shaping what the future of audits, financial reporting, and financial data analytics will look like.
With a recent strategic investment from Hg Capital in 2020, Caseware is now in its next major growth phase as we double down on the people and products that have made Caseware so successful to date.
One of Caseware's core values is Many Voices, One Team and with that in mind, we're dedicated to building teams as diverse as our customers in an equitable and inclusive way. We welcome and encourage candidates of all backgrounds to apply. Should you require accommodations or have any questions at any point during the application or interview process, please e-mail our People Operations team at [email protected].
Background Check:
Any candidates successful in obtaining an offer for a position will need to successfully complete a background check through Certn.co which typically includes an Identity Verification and Criminal Record Check. Executives and Senior Managers will undergo a Soft Credit Check as well. Candidates residing in the Netherlands and Germany are excluded from undergoing background checks via Certn.co
Security and Fraud:
Caseware takes the security of candidates seriously. All legitimate communication from us will come from email addresses ending in @caseware.com and our open positions are always listed on reputable job boards and on our website https://jobs.lever.co/caseware. We will NEVER ask for payment or financial information from you. If you receive an unsolicited job offer, proceed with extreme caution.
Top Skills
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