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As a Senior Account Manager on the STP Account Management team, you'll serve as the primary relationship owner for Coinbase Institutional's highest-priority clients, ensuring they maximize the value of the Coinbase Prime platform across custody, trading, staking, and stablecoin services. You'll own end-to-end client coverage for complex institutional accounts including asset managers, banks, and corporates, driving adoption, retention, and revenue growth through consultative support and cross-functional coordination.
What you'll do:
- Own a book of high-priority institutional client relationships end-to-end, from onboarding through ongoing account management, ensuring clients are fully integrated and actively using the Coinbase Prime product suite.
- Drive client adoption and trading volume growth by identifying upsell and cross-sell opportunities across custody, trading, staking, and stablecoin services.
- Partner with Sales, Trading, Legal, Compliance, and Operations to resolve complex client needs, coordinate onboarding, and deliver client-centric solutions.
- Lead product demonstrations and technical walkthroughs with clients, serving as the subject matter expert on Coinbase's institutional capabilities and platform features.
- Execute disciplined pipeline and account management in CRM, including triaging incoming requests, prioritizing by impact, and driving issues through to resolution with limited escalation.
- Shape Coinbase's institutional product roadmap by distilling client feedback, surfacing feature requests, and translating usage patterns into actionable insights for Product and Engineering.
Required Skills and Experience:
- 8+ years managing institutional client relationships in financial services, cryptocurrency exchanges, or fintech, with demonstrated ownership of complex, multi-product accounts (asset managers, banks, corporates, or similar).
- Track record of driving measurable growth in client adoption, trading volume, or revenue within an assigned book of business.
- Direct experience managing full client lifecycles for institutional products (prime brokerage, custody, trading, or staking), including onboarding, integration support, and ongoing coverage.
- Proven ability to coordinate across Sales, Operations, Legal, and Product teams to resolve complex client issues and deliver results without direct authority.
- Professional fluency in Mandarin (spoken and written) in addition to English.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
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Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal OpportunityCoinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
Global Data Privacy Notice for Job Candidates and ApplicantsDepending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.
AI DisclosureFor select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment. To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
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