At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Shape the Future of Customer Experience with Probe CX
At Probe CX, we don’t just participate in the industry—we’re leading it.
As the largest BPO in the Southern Hemisphere, we’re on a mission to redefine customer experience through digital innovation. With the BPO/CX sector set to grow by 10% year on year until 2035, there’s never been a better time to join us and make a real impact.
Why Probe CX?
We empower businesses to amplify their customer experience by blending human insight with technological excellence. Our portfolio of brands—Innovior, ConvAI, MicroSourcing, and Beepo—delivers comprehensive, end-to-end solutions that drive transformation for our clients. From intelligent automation and data-driven insights to offshore support, we provide the tools and resources to offer the best in digitally enabled CX.
Full-Time Hybrid HR & DEI Specialist
Location: North Sydney, Australia (3-4 days on-site per week)
Are you passionate about HR and driving meaningful change through diversity, equity, and inclusion (DEI)? Probe Group is looking for a proactive HR Specialist to join our team in a unique hybrid role. You’ll dedicate three days a week to generalist HR responsibilities and two days a week to DEI initiatives, playing a pivotal role in cultivating an inclusive, high-performing culture.
Key Responsibilities
Human Resources (3 Days Per Week):
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Partner with leaders to provide strategic HR guidance on workforce planning, talent management, and organizational development.
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Support managers with employee engagement, performance management, and professional development programs.
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Manage employee relations to ensure compliance with legal standards and cultivate a positive work environment.
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Develop and implement HR strategies, focusing on employee retention and succession planning.
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Analyze HR metrics to inform and enhance decision-making processes.
Diversity, Equity, and Inclusion (2 Days Per Week):
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Develop and implement DEI strategies that align with our organizational goals.
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Lead initiatives to increase awareness and understanding of DEI principles across the business.
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Collaborate with teams to ensure policies and practices support equity and inclusion.
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Track and report on DEI metrics, using data to measure progress and inform improvements.
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Partner with internal stakeholders to build and maintain an inclusive workplace culture.
Key Requirements
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Proven experience as an HR Business Partner or similar role, with a strong understanding of HR best practices and employment law.
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Demonstrated success in implementing DEI strategies or leading related initiatives.
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Exceptional interpersonal and communication skills, with the ability to influence and collaborate at all levels.
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Strong organizational and analytical abilities, capable of managing multiple priorities effectively.
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A passion for creating a positive, inclusive workplace where everyone can thrive.
Why Join Us?
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Be part of a forward-thinking organization leading the way in CX and digital transformation.
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Work within a collaborative, people-focused environment that values diversity and innovation.
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Access professional development opportunities to advance your career.
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Make a tangible impact on both employee experience and organizational culture.
Apply Now!
If you’re ready to make a difference and contribute to the future of Probe Group, we’d love to hear from you. Not sure if you meet every qualification? Research shows women and underrepresented groups often hesitate to apply unless they meet 100% of the criteria. We encourage you to apply and start a conversation with us—you might just be the perfect fit!
What We Do
At Probe CX, we help our clients become modern digital organisations.
With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations.
In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable.
Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
