Job Description:
We are Omnissa!
Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost.
Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—we’re growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we’d love to hear from you.
As the Senior Manager, Technical Account Management (TAM) for Japan, you will lead a team of experienced Technical Account Managers who serve as trusted advisors to Omnissa’s most strategic customers.
This is a leadership role that blends customer success strategy, team development, and executive engagement. You will be responsible for ensuring that your team of TAMs drives measurable customer value, accelerates time-to-value for Omnissa’s solutions, and builds long-term, trusted relationships with enterprise customers and partners.
Working closely with Sales, Solution Engineering and Professional Services, you will help shape the customer experience in Japan — ensuring every customer achieves their desired outcomes through the adoption of Omnissa technologies.
Lead and develop a high-performing team of Technical Account Managers across Japan, fostering a culture of collaboration, accountability, and customer obsession.
Partner with Sales, Professional Services, and Support leadership to deliver a seamless post-sales experience that drives customer value and retention.
Define and execute the TAM strategy for Japan in alignment with regional and global customer success goals.
Coach and mentor TAMs to elevate customer conversations, strengthen executive relationships, and drive proactive engagement.
Establish operational excellence through metrics and governance, ensuring consistency in service delivery and customer engagement.
Serve as an executive sponsor for key enterprise customers, guiding them toward success with Omnissa’s digital workspace solutions.
Collaborate with Product Management and Engineering teams to bring customer insights back into the business and influence product direction.
Represent the voice of the customer within Omnissa Japan and the broader APJ organization.
Required Skills and Experience:
Native level Japanese and business level English
10+ years of experience in End-User Computing or Cloud Infrastructure, with at least 3+ years in leadership or management of Technical Account Management or Customer Success teams.
Deep understanding of digital workspace, endpoint management, or virtual desktop technologies (e.g., Horizon, Workspace ONE, Citrix, Microsoft Intune).
Strong ability to lead through influence and build trusted relationships with both internal teams and enterprise customers.
Proven track record of driving measurable improvements in customer satisfaction, retention, and adoption.
Exceptional communication and presentation skills in both Japanese and English.
Strategic thinker with operational discipline — able to balance customer outcomes, team growth, and business performance.
Preferred:
Bachelor’s degree in Computer Science, Engineering, or related discipline (or equivalent practical experience).
Experience working in a global or matrixed organization with cross-functional collaboration.
Familiarity with AI-driven IT operations or digital experience monitoring technologies.
Location: Tokyo 39F Shibuya Scramble Square 2-24-12 Shibuya Shibuya-ku, Tokyo 150-6101
Location Type: Hybrid
Travel Expectations: Domestic and occasional regional travel
Bachelor’s degree preferred, or equivalent combination of education and relevant professional experience.
