Job Description:
We are Omnissa!
The world is evolving fast, and organizations everywhere—from corporations to schools—are under immense pressure to provide flexible, work-from-anywhere solutions. They need IT infrastructure that empowers employees and customers to access applications from any device, on any cloud, all while maintaining top-tier security. That’s where Omnissa comes in.
The Omnissa Platform is the first AI-driven digital work platform that enables smart, seamless and secure work experiences from anywhere. It uniquely integrates multiple industry-leading solutions including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance through common data, identity, administration, and automation services. Built on the vision of autonomous workspaces - self configuring, self-healing, and self-securing - Omnissa continuously adapts to the way people work; delivering personalized and engaging employee experiences, while optimizing security, IT operations and costs. we're experiencing rapid growth—and this is just the beginning of our journey!
At Omnissa, we’re driven by a shared mission to maximize value for our customers. Our five Core Values guide us: Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—all with the aim of achieving shared success for our clients and our team.
As a global private company with over 4,000 employees, we’re always looking for passionate, talented individuals to join us. If you're ready to make an impact and help shape the future of work, we’d love to hear from you!
What is the opportunity?
As a Technical Account Manager (TAM), you will be responsible for supporting customer organizations by providing proven methodologies, best practices, and tools to ensure the successful deployment and ongoing operation of Omnissa solutions.
In this role, you will act as a trusted advisor, advocate, and subject matter expert to our customers. Your mission is to help customers maximize the value of their investment in Omnissa technologies and support them in achieving their long-term business and IT objectives. You will provide technical expertise and strategic guidance across Omnissa Workspace ONE, Omnissa Horizon, and related solutions such as Virtual Desktop Infrastructure (VDI) and digital experience monitoring.
TAMs deliver high value to customers in the following areas:
Trusted subject matter experts
Provides technical guidance
Drives roadmap clarity & value
Focuses on customer operations health & satisfaction
TAMs also collaborate cross-functionally with internal teams including Sales, Pre-Sales, Professional Services, Product Management, Global Support, and Customer Success. Through this collaboration, you will contribute to a unified support approach that delivers consistent value and drives long-term customer success across the organization.
What will you bring to Omnissa?
[Mandatory]
7+ years of experience in End User Computing, with at least 5 years in TAM or Customer facing roles
Familiarity with virtual desktop infrastructure (VDI) solutions or Digital Workspace solutions
Experience with enterprise desktop management (Windows/Linux/Mac), mobile OS management (iOS/Android), identity management, networking and security
Strong customer-first mindset with dedication to long-term success
Strategic communication skills with senior IT leaders
Strong relationship-building and facilitation skills in working with enterprise customers
Effective cross-functional collaboration with internal teams such as Sales, Pre-Sales, Professional Services, Product Management, Global Support, and Customer Success
Ability to proactively identify issues both individually and within a team, and drive them toward resolution
Committed to raising the overall capabilities of the team and being supportive to fellow team members
Strong Presentation, proposal creation, and active listening skills
Native level Japanese and business level English
[Preferred]
Experience with subscription-based services and cloud-based delivery models
Experience with data center infrastructure, operating systems, desktop deployments, system administration
Practical experience with major enterprise platforms such as Horizon, Workspace One, Citrix, Microsoft (Intune)
Location: Shibuya, Tokyo
Location Type: HYBRID
