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Provide first-line customer support for a cloud-based property management platform through phone, email, and chat. Responsibilities include answering product questions, triaging and resolving issues, documenting interactions in Zendesk, identifying upsell and churn opportunities, and contributing to knowledge-base content and help videos. The role requires strong communication, troubleshooting, organization, customer service, and property management or real estate experience.

Own proactive, signal-led customer success across a SaaS customer base. Monitor health and usage data, manage retention and churn, identify expansion opportunities, support onboarding and adoption, gather customer feedback, maintain CRM records, refine playbooks, and collaborate with Sales, Support, Product, and Marketing to improve retention, growth, and customer outcomes.

Gather, analyze, validate, and document customer and business requirements for a cloud-based property management platform. Translate needs into workflows, user flows, specifications, and user stories; support product discovery, backlog refinement, prioritization, feasibility analysis, and feature delivery. Collaborate with product managers, designers, engineers, customers, and third-party providers to improve products and integrations, while supporting demonstrations, training, and product-related queries.

Onboard and train real-estate customers on the PropertyMe CRM, manage data migrations, respond to support tickets, run check-in calls, ensure SLAs, coordinate website requirements, and support the Onboarding and Data Service team.

Lead multi-channel B2B acquisition campaigns (paid search/social, content, email, partnerships) to drive leads and trials. Manage paid media budgets, run A/B and multivariate tests, optimise conversion funnels, and track core acquisition metrics. Define ICPs, partner with Product Marketing, and evolve acquisition tech stack and attribution to improve CAC and pipeline ROI.

PropertyMe seeks talented individuals for future roles including Senior Software Engineer and Customer Success Manager. Express your interest to join their growing team.