Manage the Knowledge Management System, create and review content, lead induction and upskilling for Client Services, conduct quality monitoring of interactions, identify improvement opportunities, and partner with leaders to raise frontline capability.

Provide senior executive support to the CEO, COO and ELT, including complex calendar/email management, preparing board/ELT papers, driving OKRs, and acting as a trusted liaison. Lead, mentor and manage a team of Executive Assistants, establish service standards and workflows, improve administrative systems, and ensure seamless coordination across the organisation.

Lead the change and cultural uplift for a major strategic program, ensuring strong adoption and engagement while managing impacts for stakeholders.