Jobs at Brighte

Own and resolve complex customer complaints end-to-end across credit products and third-party vendors. Prepare submissions and represent the business in External Dispute Resolution (AFCA). Identify root causes, escalate systemic issues, ensure regulatory compliance, and use AI tools for triage, drafting and trend analysis.

Assess and accredit vendor applications end-to-end, review credit data and documentation, monitor vendor risk and compliance, advise stakeholders on accreditation outcomes, manage vendor relationships and escalations, and help improve vendor risk frameworks, reporting, controls, and operational processes.