Datadog Offices

Lead and resolve billing, usage metering, and cloud cost escalations by diagnosing metering discrepancies, usage spikes, billing anomalies, and quota enforcement. Collaborate with Product, Engineering, and Finance to escalate bugs and improve visibility; create tooling, playbooks, and training to enable global teams; communicate cost impact to stakeholders and surface customer feedback to influence product roadmap.

Leads ANZ field marketing strategy and execution, including demand generation, digital campaigns, marketing events, partner programs, and cross-functional initiatives. Manages and mentors a small team while aligning regional programs with go-to-market plans. Owns performance measurement through MQLs, pipeline, opportunities, and pipe-to-spend metrics, optimizing campaigns to drive business growth.

Lead complex, high-impact customer incidents and escalations from response through resolution. Coordinate Support, Engineering, Product, Sales, and leadership; manage sensitive communications; improve incident processes, automation, monitoring, runbooks, and training; identify systemic issues and drive preventive technical and operational improvements. Mentor incident management staff and influence cross-functional response practices across a global SaaS organization.