Dragos Offices

Lead ICS/OT cyber threat intelligence research, threat hunting, network and industrial protocol analysis, and incident response support for a customer team. Establish OT asset and network behavior baselines, map findings to MITRE ATT&CK for ICS, develop confidence-based assessments, advise stakeholders on mitigations, and produce technical and strategic intelligence content. The role requires independent customer engagement, expertise in freeform and hypothesis-driven hunting, and strong knowledge of industrial control systems and critical infrastructure threats.

Leads post-sales customer success for APAC clients, managing onboarding, implementation, adoption, success plans, business reviews, retention, churn risk, and expansion opportunities. Serves as the primary customer contact, maintains account records and recovery plans, demonstrates business value, and collaborates with sales, technical account management, professional services, intelligence, and support teams. Requires cybersecurity understanding and the ability to manage complex enterprise relationships.

Serve as a trusted technical advisor for critical infrastructure customers across Australia and APAC. Lead onboarding, adoption, workshops, training, account reviews, and value-realization planning while improving customers’ OT cybersecurity maturity. Guide integrations, security workflows, risk reduction, and cyber resilience initiatives. Monitor account health, address adoption risks, collaborate with internal teams, and provide customer feedback. Travel throughout Australia, New Zealand, and APAC up to 30%.