Analyze Dynatrace Digital Experience data for major clients, translating complex performance and user-engagement data into actionable business insights. Manage relationships with 8+ accounts, lead customer meetings, produce reports and dashboards, configure Dynatrace offerings, conduct ad hoc analyses, provide training, and represent client needs internally. The role also supports process improvements and requires fluent English and Japanese communication for the Japan market.

Leads and develops an APAC data analytics team supporting Dynatrace’s Business Insights service. Owns team operations, delivery quality, strategic planning, capacity allocation, customer value, account growth, and executive reporting. Partners with Sales and internal teams to improve customer adoption, renewals, and business outcomes. Serves as an executive escalation point for strategic customers and presents insights during Quarterly Business Reviews.