The Superannuation Administrator will process work within SLA, ensure accuracy, support team members, and advocate for continuous improvement in operations.

Manage claims portfolios, ensure compliance with regulations, conduct quality assurance, handle complex inquiries, assist in incident management and provide training support for the team.

The Dispute Resolution Specialist manages the end-to-end complaint handling process for superannuation complaints while ensuring adherence to RG271 guidelines, providing timely resolutions and insights for improvement.

As a Team Lead for claims, you will oversee the claims process for superannuation, ensuring fair outcomes while leading a team and enhancing customer satisfaction.