Jobs at Klaviyo

Provide high-quality product support to APAC customers via email and live chat, diagnose and resolve software and networking issues, document troubleshooting steps, support non-technical e-commerce and marketing questions, and help build AI-enabled workflows to improve support efficiency.

Own end-to-end deal support for APAC: advise on pricing, discounts, contract terms, and quoting; manage risk, compliance (ASC 606), cross-functional alignment, process improvements, training, and reporting using CRM/CPQ/CLM tools.

Own the full enterprise sales cycle: prospecting, qualifying, demoing, and closing new-logo SaaS/Martech customers. Manage pipeline and territory strategy, collaborate cross-functionally, mentor peers, and apply AI-driven workflows to improve efficiency and long-term account success.

As a Commercial Sales Manager at Klaviyo, you will lead a team of Account Executives to drive sales growth by acquiring new merchants, ensuring strong team performance, and maintaining pipeline accuracy in Salesforce.

Lead the strategy and execution of partner enablement across the APAC region, focusing on building partner capabilities and driving adoption of Klaviyo's Autonomous CRM platform, with hands-on involvement and team leadership responsibilities.

Generate qualified sales opportunities for Account Executives by prospecting e-commerce brands through cold outreach (calls, email, social). Qualify leads, articulate Klaviyo's value, route opportunities, and contribute to team processes. Use AI tools to improve workflows and collaborate within a fast-paced, growth-oriented sales culture.