Jobs at Klaviyo

As a Commercial Sales Manager at Klaviyo, you will lead a team of Account Executives to drive sales growth by acquiring new merchants, ensuring strong team performance, and maintaining pipeline accuracy in Salesforce.

Own end-to-end deal support for APAC: advise on pricing, discounts, contract terms, and quoting; manage risk, compliance (ASC 606), cross-functional alignment, process improvements, training, and reporting using CRM/CPQ/CLM tools.

Own expansion sales with existing ANZ customers: identify whitespace, run discovery and demos, close multi-product deals across Klaviyo’s suite (Marketing, K:Service, SMS, Analytics), manage pipeline and territory growth, and collaborate cross-functionally to drive customer outcomes.

Generate qualified sales opportunities for Account Executives by prospecting e-commerce brands through cold outreach (calls, email, social). Qualify leads, articulate Klaviyo's value, route opportunities, and contribute to team processes. Use AI tools to improve workflows and collaborate within a fast-paced, growth-oriented sales culture.

Provide high-quality product support to APAC customers via email and live chat, diagnose and resolve software and networking issues, document troubleshooting steps, support non-technical e-commerce and marketing questions, and help build AI-enabled workflows to improve support efficiency.