Jobs at Klaviyo

Lead Klaviyo’s APJ Customer Success organization, overseeing retention, adoption, expansion, advocacy, and customer experience. Manage multiple teams and managers, establish regional strategy and metrics, develop talent, handle escalations, and build executive customer relationships. Partner cross-functionally with Sales, Product, Marketing, Finance, Support, and Services to improve customer outcomes and operational efficiency. Use data and AI tools to guide renewal and expansion strategies and represent Klaviyo at industry events.

Own the full enterprise sales cycle from prospecting and qualification through demonstrations, pipeline management, negotiation, and close. Build long-term territory strategies, manage strategic accounts, collaborate cross-functionally, mentor Account Executives, and use data, AI, and sales tools to improve workflows and decision-making.

Own enterprise sales across prospecting, pipeline creation, executive-level discovery, competitive platform selling, deal execution, forecasting, account expansion, and renewals. The role targets Fortune 500 and Global 2000 organizations, manages complex nine- to eighteen-month sales cycles, builds quantified business cases, coordinates internal and customer stakeholders, and closes multimillion-dollar platform deals.

Own and grow a portfolio of agency and services partners across the mid-market segment. Recruit and activate new partners, drive partner-sourced pipeline, execute joint go-to-market and co-sell plans, lead account mapping and business reviews, and help partners expand their Klaviyo practices. Collaborate with sales and marketing teams to accelerate opportunities, generate demand, and improve partner performance. Travel may be required for partner meetings, field engagement, and events.

Leads Klaviyo’s entire Australia and New Zealand sales organization across Commercial and Enterprise segments. Owns revenue, customer acquisition, pipeline, forecasting, operating cadence, leadership development, hiring, performance improvement, and market representation. The role requires building and fixing sales organizations, developing frontline managers, partnering cross-functionally, strengthening sales operations, and representing Klaviyo with customers, agencies, and partners. The leader will be Sydney-based and accountable for ANZ growth, culture, and execution.

Provide high-quality product support to APAC customers via email and live chat, diagnose and resolve software and networking issues, document troubleshooting steps, support non-technical e-commerce and marketing questions, and help build AI-enabled workflows to improve support efficiency.