Offices at Klaviyo

As a Senior Onboarding Specialist at Klaviyo, you will guide new customers through their onboarding process, manage relationships, and provide strategic support to ensure successful implementation. You will diagnose software issues, offer insights related to marketing and ecommerce, and improve customer experiences by collaborating with product and engineering teams.

As an Account Executive in Customer Growth at Klaviyo for the Mid Market segment in APAC, you will seek and qualify cross-sell and upsell opportunities, actively manage pipeline, collaborate with cross-functional teams, support peers, and provide guidance to new Account Executives. You must have 8+ years sales experience, 5+ years in SaaS or Martech sales, and the ability to build relationships with internal and external stakeholders. The role requires a results-oriented, strategic mindset and eligibility to work in Australia without restrictions.

The Senior Manager of Support leads a team to enhance the Global Customer Support vision, focusing on team growth, efficiency, and escalation resolution. This role involves performance management, hiring, training, and process improvement to ensure a world-class customer experience while collaborating across the company to meet strategic goals.