Jobs at Mastercard

Manages high-risk acquirer performance across fraud, chargebacks, approval rates, authentication, and compliance with Mastercard standards. Designs performance reports, engages customers on issues and rule violations, delivers risk optimization consulting and training, identifies fraud trends, and collaborates with product teams, regulators, banking associations, and internal stakeholders. Requires expertise in fraud management, card payments, transaction processing, scheme rules, merchant compliance, and analytical reporting.

Leads Mastercard’s Oceania receiving network commercialization strategy for cross-border remittances. Expands payout coverage, acquires and manages banks, fintechs, wallets, and receiving service providers, negotiates commercial agreements, and improves transaction performance, pricing, service quality, and partner economics. Develops remittance corridors, supports push-to-card enablement, monitors market and regulatory trends, and collaborates with Product, Operations, Compliance, Technology, Finance, and Treasury teams.

Supports Mastercard digital product execution, adoption, sales enablement, client solutioning, and market expansion across Australia, New Zealand, and the Pacific Islands. Provides product and platform expertise, assists with sales strategies, develops client presentations and demonstrations, analyzes market and competitor trends, contributes to pricing and positioning, and identifies product enhancements. Collaborates with product, sales, technology, and customer teams while serving as a subject matter expert for assigned consumer payment products.

Supports credit card portfolio marketing, customer engagement, retention, segmentation, lifecycle campaigns, and Next Best Conversation delivery. Coordinates creative development, campaign launches, performance marketing, reporting, and post-campaign analysis across product squads, agencies, vendors, and client stakeholders. Interprets marketing metrics and provides actionable insights while managing multiple workstreams in a fast-paced consulting environment.

Manage customer success for Mastercard’s Economics Intelligence Solutions across Asia-Pacific. Responsibilities include onboarding, product delivery, demos, training, customer coaching, insight presentations, support, renewals, expansion, churn prevention, and partnership with product, sales, and delivery teams. The role requires building executive-level relationships, solving customer problems, identifying product improvements, and communicating the value of economic and payments data solutions.

Lead deployment and commercialization of Mastercard digital payment solutions across AU/NZ. Drive technical product delivery for Click to Pay, tokenization, Secure Card on File and Agentic Commerce; manage customer implementations from pre-sales through post-launch; integrate with acquirers, PSPs, and merchants; collaborate with engineering, UX and regional teams; ensure compliance with Mastercard standards and local regulations; monitor product performance and adoption.

Support a large card migration program by delivering data-driven insights, managing analytics workstreams, building predictive models, synthesising large datasets into recommendations, preparing client deliverables and presentations, and coordinating with cross-functional teams to ensure timely, compliant migration outcomes.

Lead and manage a large card migration program: gather and document requirements, analyse processes and data, design solutions, facilitate workshops, support testing and implementation, prepare executive communications, and provide post-implementation support while coordinating cross-functional teams and client stakeholders.

Lead analytics workstreams for clients by designing and implementing data-driven solutions, analyzing large datasets, synthesizing findings into recommendations, developing client presentations, managing stakeholders, mentoring junior consultants, and contributing to solution development and project management.

Assist in strengthening Program Management by providing insights on quality, financials, and project health while supporting leadership and client interactions.

Lead requirements gathering and project delivery for commercial cards/payments clients: analyze processes, define future-state solutions, manage stakeholders and Agile teams, produce documentation, support testing and implementation, and transition changes to business-as-usual.

Develop and maintain product strategies and roadmaps, manage product lines and partner relationships, define business and technical requirements, support product enhancements, conduct market research and opportunity assessments, and manage project elements through the product lifecycle to drive adoption and business results.

Lead the RESPOND product: define strategy, roadmap, and governance for incident response tooling, SOAR automation, AI augmentation, and evidence workflows. Drive SOAR playbooks, integrations across EDR/XDR/SIEM/cloud/identity, vendor evaluations, KPIs, and agile delivery while ensuring auditability for AI-assisted/autonomous responses.

Manage client relationships and deliver analytics strategies in financial services, translating data insights into recommendations while ensuring quality.