Mastercard Offices

Lead end-to-end credit customer communications for a large banking transformation program. Responsibilities include designing customer journeys, executing multi-channel campaigns, translating business and technical requirements into communication strategies, coordinating stakeholders, ensuring regulatory compliance, managing delivery risks, tracking campaign performance, and driving continuous optimization across migration phases.

Manage and evolve a strategic banking loyalty program, serving as a trusted client partner and coordinating product, technology, operations, analytics, finance, and commercial teams. Responsibilities include overseeing day-to-day program operations, tracking performance and risks, supporting invoicing, improving customer experiences and offer initiatives, identifying growth opportunities, and delivering strong customer outcomes through Mastercard’s loyalty, payments, and data-driven solutions.

Handles inbound customer service calls involving orders, product inquiries, quotes, returns, troubleshooting, and satisfaction issues. Performs cross-selling, upselling, product substitutions, and occasional outbound telesales campaigns. Maintains accurate records, documentation, reports, and customer-service systems while meeting quality, productivity, schedule-adherence, and efficiency targets. Completes product and policy training and supports email, web, case-management, travel, and loyalty-program services in a 24/7 shift-based contact center.