Mastercard Offices

Leads customer performance within Mastercard’s technology organization, overseeing incident communication, product health monitoring, service reliability, technical escalations, root cause analysis, and major incident stakeholder engagement. Builds strategic relationships with engineering and customer-facing teams, uses data to identify resilience and performance improvements, and drives technology initiatives, transformation, operational excellence, and customer-focused outcomes across the Asia-Pacific region.

Leads Mastercard’s Customer Solutions Center across Australia, New Zealand, and Pacific Islands. Develops market-informed, data-driven payment solutions, prioritizes opportunities, supports sales pursuits, manages solution architects and product specialists, and builds cross-functional teams for complex opportunities. Oversees solution performance, pricing, product integration, market intelligence, strategic payment initiatives, and customer engagement while driving collaboration across regional centers and product teams.

Leads Mastercard’s Oceania receiving network commercialization strategy for cross-border remittances. Expands payout coverage, acquires and manages banks, fintechs, wallets, and receiving service providers, negotiates commercial agreements, and improves transaction performance, pricing, service quality, and partner economics. Develops remittance corridors, supports push-to-card enablement, monitors market and regulatory trends, and collaborates with Product, Operations, Compliance, Technology, Finance, and Treasury teams.