The Customer Success Specialist focuses on ensuring high-quality customer experiences related to the Trade product, prioritizing customer needs and providing consistent support. This role involves decision-making regarding Trade customer credit limits and serving as a point of escalation for customer inquiries.

Manage and support key accounts for Shift Trade by ensuring customer needs are met, driving satisfaction, and enhancing product utilization. Act as a liaison between customers and the business, addressing inquiries and gathering feedback for improvement.

The Account Manager manages customer relationships and seeks to identify new revenue streams from existing accounts and acquire new customers within the Direct channel. Responsibilities include understanding client needs, promoting solutions, and maintaining customer satisfaction.

As a Staff Software Engineer, you will design and implement complex software solutions, mentor junior engineers, drive architectural decisions, and collaborate with cross-functional teams to enhance products and services in an agile environment.

The Credit Risk Manager will oversee the credit performance of Shift’s Trade product, monitor performance against KPIs, manage credit decisioning models, and provide insights on risk. Responsibilities include enhancing models and policies based on data analysis, ensuring optimal portfolio management, and reporting credit performance to the broader management team.

The Payments Operations Specialist at Shift will oversee payments processes, ensuring compliance with industry standards and regulations. The role involves managing operational risk controls, resolving payments incidents, and upholding efficiency in payment settlements. Collaboration with cross-functional teams to implement changes and maintain accuracy in operations will be critical.

The Commercial Credit Analyst will evaluate, structure, and document revolving facilities in cash flow and equipment finance applications. Responsibilities include reviewing financial statements and cash flow projections, negotiating loan terms with customers, and monitoring loan performance throughout its life.