Manage customer retention and renewals for a portfolio of enterprise clients, ensuring alignment to business priorities and driving account expansion through strategic partnerships.

As a Customer Success Manager, you will oversee renewals and retention of enterprise customers in APAC, collaborating with sales to drive account expansion and customer value. You will build trusted relationships and lead Executive Business Reviews to align customer needs with Staffbase capabilities.

Lead and manage enterprise customer implementations of the Staffbase platform, driving deployment, change management, adoption, and integrations. Scope projects with Sales, run workshops, address technical roadblocks, and enable internal teams while ensuring clear stakeholder communication and successful platform rollouts.