Jobs at TTEC Digital

Own strategic post-sale client relationships, including adoption, retention, renewals, growth, escalations, account health, and P&L accountability. Serve as the Australian Workforce Management subject-matter expert, leading implementations, solution design, platform guidance, workshops, and knowledge transfer across forecasting, scheduling, intraday management, adherence, and capacity planning. Coordinate delivery teams, support concurrent engagements, advise senior stakeholders, and build reusable WFM practice capabilities.

Own strategic client relationships, driving adoption, retention, renewals, growth, value realization, escalations, delivery coordination, and portfolio commercial performance. Serve as the regional Workforce Management subject-matter expert across forecasting, scheduling, intraday management, capacity planning, and reporting. Advise on WFM platforms, lead implementations and workshops, support solution design and pre-sales, and build reusable practice capabilities while mentoring internal teams.

Leads sales growth across Australia and New Zealand for Microsoft Business Applications and customer experience solutions. Generates new business, expands existing accounts, develops joint strategies with Microsoft, leads bids and proposals, creates SOWs and RFPs, presents to decision-makers, and partners with delivery, PMO, and account management teams to ensure successful implementations and client satisfaction.