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AdTech • Digital Media • Marketing Tech • Software • Analytics
Own customer success and operational relationships for enterprise SaaS customers in Japan. Coordinate onboarding, implementation, training, go-live, technical support, escalations, product adoption, retention, and expansion. Troubleshoot APIs and web-based software, communicate solutions, create Japanese-language documentation, test features, maintain customer records, and coordinate with Client Services, Product, Engineering, Operations, and Sales teams.
