Provides Tier 3 IT support and NOC engineering, serving as an escalation point for complex network and infrastructure incidents. Configures and troubleshoots routers, switches, firewalls, wireless controllers, VPNs, and connectivity services. Monitors infrastructure, performs traffic analysis and root cause analysis, coordinates with technicians and vendors, manages SLAs, and supports incident response using enterprise networking, Microsoft, monitoring, automation, and security tools.
WE'RE HIRING
TIER 3 IT SUPPORT & NOC ENGINEER
RequisitosMain Requirements
TIER 3 IT SUPPORT & NOC ENGINEER
We are looking for a Tier 3 IT Support & NOC Engineer with advanced experience in Network Operations, troubleshooting, infrastructure monitoring, and critical incident resolution, capable of serving as an escalation point for Tier 1 and Tier 2 support teams.
✓ Networking: TCP/IP, VLANs, QoS, LAN/WAN, MPLS, SD-WAN
✓ Routing: BGP, OSPF, EIGRP, STP
✓ Vendors: Cisco, Meraki, Ruckus, Aruba/HP
✓ Firewalls: Cisco ASA, Fortinet, WatchGuard
✓ Monitoring: SolarWinds, PRTG, Nagios, Zabbix
✓ Microsoft: Windows, Active Directory, Azure/Entra ID, Microsoft 365
✓ Automation: PowerShell & RMM workflows
✓ Troubleshooting: DNS, DHCP, VPN, NAT, VoIP & Wi-Fi
✓ Incident Management: Escalations, Root Cause Analysis (RCA) & SLA management
✓ Security: EDR, SIEM, ACLs & incident response
RequisitosMain Requirements
✓ 2+ years of experience in Network Operations / NOC
✓ Experience resolving complex incidents as Tier 3 / advanced escalation support
✓ Hands-on experience configuring routers, switches, firewalls, and wireless controllers
✓ Strong troubleshooting skills in routing, switching, and network connectivity
✓ Experience with network monitoring and traffic analysis tools
✓ Ability to perform Root Cause Analysis (RCA)
✓ Experience coordinating escalations with technicians, vendors, and other technical teams
✓ Strong English skills for technical communication and incident management
Highly valued: Experience working in MSP environments, mult
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