Center for Disease Detection (CDD) is seeking an Account Administrator to join our team. This position will work with health departments, doctors’ offices, clinics and clients throughout the country to ensure all client needs are addressed accurately and efficiently. The Account Administrator will handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about account management and motivated to work with a customer centric team in an innovative company.
Schedule: 1st Shift, 8 hours, Monday – Friday or Tuesday - Saturday; Start and End time can be between 8:30 am and 5:00 pm. or 9:00 am – 6 pm (will vary). Saturday rotations every 2 months.
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.
** This is not a remote position. **
Duties/ Responsibilities:
- Handle second level coverage for client telephone, email, and verbal inquires
- Handle questions on client billing, questions on results, pickup/courier issues, test questions, and proper shipping and packaging of specimens
- Work with couriers to schedule pick-ups, update schedules, and handle shipping issues
- Manage existing accounts and set up new accounts, sending supplies and training materials
- Maintaining up-to-date client documentation supplies, test lists, and contacts
- Install laboratory software and conduct client software training as well as specimen shipping and handling procedures
- Assist with all client technical issues
- Assure all client issues encountered are cared for and handle escalated issues from Client Care personnel
- Setup of new accounts and potential travel to new sites for client visitation
- Maintaining up-to-date client documentation, supplies, test lists, and contacts
- Processing and handling of Laboratory Amendment forms
- Conduct customer site checks and surveys
- Mentor Customer Service Support Representatives (CSSR)
- Assist Customer Service Managers when needed
- Back up for administrative duties on a rotating basis
- Performs other duties as assigned
Qualifications:
- Excellent customer service skills
- Ability to work with a team and independently
- Polished written and oral communication
- Strong analytical research and problem-solving skills
- Advanced knowledge and skills using MS Office
- Knowledge supporting software and web-based applications
- Knowledge updating PCs with new software releases
- Ability to troubleshoot basic network connectivity issues
- Bilingual in English and Spanish highly desirable
If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
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