The Account and Sourcing Coordinator position is made up of administrative duties that support the department in conjunction with creating relationships with our Airline, Cruise Line and Hotel partners. The position is intended to be a path to the Account Manager role.
Essential Functions
- Learn client’s business and support Account Manager/Directors (s) in meeting deliverables.
- Support and help prepare client communications ranging from weekly WIP meetings.
- Become knowledgeable with API technology platforms for the Account Management department.
- Assist the Account Manager/Directors (s) with day to day items.
- Maintain spreadsheets and update databases with information.
- Other job duties may be assigned when needed, based on the client’s or API’s needs.
- Salesforce – Enter contracts, audits
- Salesforce – task force/projects/audits not airline specific
- Schedule acknowledgments
- Over max caps
- Relocations
- Minutes at Account Management meetings
- New hotel and GT training/ACES training
- E-invoice training
- Respond to all MCC Complaints within SLA timelines
- CrewCare reporting (SLA Management)
- MCC Implementation – collecting RFI’s and audits
- Accounts Receivable & Airline Payment Assistance
- Internal audits
- ACES, CrewCare, SalesForce, HotelExpress
- Special projects
- Undertake COA analysis
- Support Ground Transportation Management
- Out of office contact for account managers
- Set up Site inspections for our clients
Competencies
- Problem Solving
- Building Relationships
- Strategic Thinking
- Results Driven
- Customer Focus
- Technical Capability
- Communication Proficiency
Supervisory Responsibility
None
Work Environment
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, normal core business hours. Occasional evening and weekend work may be required as job duties demand.
Travel
This position may require travel from time to time within APAC region.
Required Education and Experience
- Minimum High School Diploma
- At least 1 year travel industry experience, working closely with airlines and/or hotels is a must
- Strong computer skills, with an emphasis on Microsoft Office products especially Excel
- Exceptional verbal and written communication skills
- Customer service and client relationship skills
- Flexible to work afterhours based on business demand
- Attention to detail and the ability to produce high quality work is a must.
- Ability to understand and work with diverse culture here and abroad.
- Organized self-starter who can effectively manage workload in a fast paced atmosphere and be able to accomplish goals.
- Able to multi task and work well under strict deadlines in a fast paced environment
- Ability to positively present API in customer facing situations.
- Ability to work with and understand diverse cultures here and abroad.
- An organized self-starter who can work proactively and independently.
Preferred Education and Experience
Bi-lingual is a plus
Additional Eligibility Qualifications
None required for this position.
