Account Director

Account Director (12-month short term contract)

Vivacity Health is an award-winning, creative healthcare communications agency, delivering innovative solutions to drive human health forward.

As an IQVIA company, we are nimble and mighty, with boutique healthcare agency capabilities allowing us to deliver bespoke solutions for our clients, all while backed by the power of data-driven insights and next-level intelligence.

Our work involves creating innovative solutions in areas including strategy, medical education, creative, digital, and healthcare professional and patient engagement.

About the Role

The Account Director is a seasoned professional with a strong background in healthcare communications, account management and client services. This individual is responsible for managing and growing a portfolio of key client accounts, ensuring client satisfaction, and driving revenue growth. They collaborate with subject matter experts and cross-functional teams to develop and implement strategic account plans, maintain strong client relationships, and address client needs and concerns. With excellent communication and problem-solving skills, the Account Director plays a crucial role in the success of the organization and requires a minimum of 5-7 years of relevant experience.

Key Responsibilities

• Develops and maintains strong client relationships, ensuring client satisfaction and retention.
• Manages and oversees the execution of client projects, ensuring timely delivery and high-quality results.
• Collaborates with internal teams to develop strategic and tactical plans for clients, focusing on short-to mid-term time frames.
• Develops new products, processes, standards, or operational plans in support of the job function strategy.
• Leads and influences others outside of own job area regarding policies, procedures, and goals.
• Supporting the Client Services Director by suggesting and making improvements to team processes, systems, or offerings to enhance the performance of the team.
• Manages projects with greater complexity and/or scope.

About You

• Bachelor’s degree in a relevant field preferred
• 5–7+ years’ experience in healthcare communications, agency environment preferred
• Strong background in account management and client services
• Proven ability to manage multiple accounts and complex projects
• Excellent stakeholder management and communication skills
• Commercially driven with an eye for growth opportunities
• Strong problem-solving skills and ability to lead through ambiguity

Why Join Us?

• Work on meaningful healthcare projects that make a real impact
• Be part of a creative, collaborative, and high-performing team
• Access the global scale, data, and innovation of IQVIA
• Flexible working environment
• Opportunity to build your network and experience within a leading healthcare organisation

If you are interested please apply with your resume. If you are successful you will receive an email to complete an online assessment.

Candidates who pass this assessment will be contacted direct by the IQVIA Recruiter to discuss.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.