The Account Manager - Aged Care manages and grows partnerships with Aged Care providers, driving engagement, performance, and alignment with service delivery goals while monitoring key metrics and supporting cross-functional collaboration.
HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:
1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care
2. We believe in technology as an enabler
3. We’re driven by helping customers attain better outcomes
This position is part of the Mable team.
About Mable
Mable is one of Australia's leading and fastest-growing healthtech platforms. As a purpose-driven company, we are where thousands of people with disability and older Australians have connected with independent support workers of their choosing and on terms that suit them.
With more than 25 million hours of support facilitated since 2014, it's no wonder we have been recognised on the AFR's Top 100, Deloitte Tech Fast 50, were previously awarded Australian Growth & Technology Growth Company of the Year.
By working at Mable, you will join a high productivity and dynamic team environment, leading to meaningful change in Australia's care and support sectors.
To find out more, visit https://mable.com.au/
About the role
The Account Manager - Aged Care is responsible for managing and growing a portfolio of new Aged Care provider partners and Self-Managed HCP provider partners. Reporting to the Relationship Manager - Aged Care, this role is focused on onboarding, engaging, and driving performance across provider partners using Mable’s Business Solutions offering.
The Account Manager will lead strategic conversations with provider contacts, understand service delivery goals, and ensure their associated coordinators are fully supported by the Coordinator & Organisation Specialist (COS) team. You will serve as the bridge between frontline coordinators and senior provider decision-makers, surfacing insights and identifying opportunities to strengthen partnerships.
This role plays a vital part in Mable’s mission to deliver high-quality, client-centric outcomes in the aged care ecosystem.
Key Responsibilities
- Manage a warm portfolio of Aged Care and Self-Managed HCP provider partners, owning the full partnership lifecycle and championing long-term growth and impact.
- Drive meaningful engagement through regular check-ins and strategic reviews, aligning on performance goals, evolving needs, and future plans.
- Monitor key portfolio metrics such as client growth, conversion rates, referral activity, and account performance - translating insights into action.
- Proactively identify and escalate high-impact growth levers, risks, and blockers to senior stakeholders, helping shape strategic direction.
- Collaborate daily with the Coordinator & Organisation Specialist (COS) team to ensure seamless delivery - solving issues on the spot and amplifying what’s working.
- Stay on top of industry trends, sector changes, and funding structures (including MAC), tailoring your approach to each partner’s unique context.
- Build a deep understanding of partner goals and service models to unlock strategic opportunities and support long-term success.
- Share frontline insights with Marketing, Product, and Data teams to help evolve Mable’s offerings and better serve the sector.
- Support planning and projects led by the Relationship Manager and B2B leadership, contributing ideas and executional support.
- Represent the brand with professionalism and credibility in external meetings, partner forums, and industry conversations.
Skills, Knowledge and Experience
- Demonstrated success in account management, B2B customer success, or client-facing partnership roles, ideally in fast-paced or high-impact environments.
- Skilled at managing multiple accounts and relationships simultaneously, with a keen eye for detail and the ability to strategically prioritise.
- Confident interpreting data and metrics to assess account health, uncover insights, and take targeted, effective action.
- Proven collaborator with a track record of working cross-functionally across delivery, operations, and marketing teams to drive shared outcomes.
- Excellent communicator - both written and verbal, with the ability to build strong rapport, influence stakeholders, and present ideas clearly.
- Organised and self-motivated, capable of managing a dynamic and diverse portfolio while staying focused on outcomes.
- Strong team player with a collaborative mindset and a passion for solving complex challenges with others.
- Experience in the Aged Care sector or with technology-driven service models is a plus, but not essential
We’re powered by purpose
We’re Switched On 💡
We know our customers because we listen and want to learn. We engage within the community and the sector and always act on insights.
We’re Bold 📣
We’re ambitious and embrace creativity to solve challenges. We’re here to reshape the industry and back big ideas.
We’re One 🤝
We channel our passion into a positive environment. We welcome diversity and collaborate to make the most of our different skills and ways of thinking.
We’re Impactful 🌟
We work hard to deliver change. We innovate and move fast to make a difference in the sector and people’s lives.
Our benefits
Power your career ⚡️
Learn from industry experts, experienced leaders, and on-the-job opportunities.
Access parental leave 👶
Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.
Work with flexibility 🏠
We’re a hybrid workplace, balancing time in the office with remote work.
Flexi Leave Days 🌴
Get one extra paid leave day per quarter for what makes you happy.
Take a floating public holiday 🫶🏾
Acknowledge a significant day your way with family and friends.
Be rewarded 🏆
Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.
We are one
As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.
If this role has stood out to you but you don’t feel like you ‘tick all the boxes,’ we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation!
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