To help our teams work together effectively, this role is fully remote, but requires you to be located in Sydney, Australia.
Atlassian is looking for a Account Manager to report to the Head of Account Management (APAC)
Are you passionate about engaging with enterprise customers and have experience with software retention? Do you enjoy working in smaller teams, while also being part of a company that's experiencing outstanding growth? Are you a curious person, always looking for a way to maximise value with all your customers?
Our Account Manager team's mission is to maximize revenue retention, strategic migration, and expansion efforts; all while providing a seamless customer experience that ensures continued health and loyalty.
We impact the retention and growth of our Enterprise accounts by cultivating strong partnerships with our largest 10% of customers and positioning the high value of Atlassian's software within every interaction.
- Nurture customer relationships throughout the renewal lifecycle, maximizing customer retention rates through effective inside sales techniques over phone, video and email while also mitigating churn risk
- Lead renewals across different products and platforms for both direct customers as well as customer renewals that vary across any of our Solution Partners in each region we support
- Increase customer awareness of Atlassian's product portfolio to identify cross-sell and up-sell opportunities during the renewals cycle
- Maintain a deep understanding of product updates and new offerings, and articulate those improvements to customers and our solution partners
- Maintain a consistently healthy pipeline by logging sales and renewal activities, customer data and customers' status within internal systems
- 3+ years of proven experience in account management, software renewals, customer success or other relevant business areas.
- Ability to establish rapport, form relationships and build trust on the phone and video across a wide variety of countries and cultures.
- Consistent track record of meeting or exceeding performance goals.
