Account Manager (Phone based)

Company Description

Are you ready to be a big part of something big? 

At carsales, we're all about making buying and selling a great experience. For 25 years we’ve been evolving with the new economy to help people choose how they move today and tomorrow. 

When it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be possible, we strive to feel small. Small enough to quickly change tack, small enough to learn from different departments and small enough to connect authentically with leadership. 

Not something you’d expect from one of the country’s biggest tech companies, is it? 

And one of the best parts? We give you the autonomy to choose the working location that best suits your lifestyle – Office, Hybrid or Anywhere. 

What’s on offer:

• A place where you can move your career forward, where you’ll be continuously backed to make new ideas happen, and the chance to do work that makes real, significant impact in the world.
• We’re proud to be recognised as one of Australia’s Best Workplaces™ by Great Place to Work®, a Family Friendly Workplace, a WORK180 endorsed employer for women and WGEA Employer of Choice for Gender Equality.
• The support of a highly engaged, high-performing team including a leadership team that’s you’ll actually have face time with.
• 24 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave, six weeks paid gender affirming care leave. 

Job Description

What you will do:

Our Sales teams are full of talented individuals who partner with our customers – whether that be dealerships, agencies, automotive manufacturers, corporates or finance and insurance companies. They’re passionate about ensuring we remain a market leader, providing best in class services and offering tailored solutions to our clients and customers. We have multiple sales teams who look after different client bases, so there are plenty of opportunities to move teams and learn something new if you’re wanting to broaden your skillset. 

This is your opportunity to join the Outbound Performance team as a phone-based Account Manager. This team manages relationships with a range of dealers in the carsales network across the country. 

As a phone-based Account Manager within this team, you will be responsible for managing our existing dealer network to support the growth of our dealer clients. If you are passionate about customer service, solution selling and proactively building business relationships, then we want to hear from you. 

In this role you will: 

• Understand and share expertise in implementing new ways our dealer clients can improve their business by providing a tailored solution from our suite of products. 
• Support and maintain existing accounts, track performance and ensure that our dealer clients are receiving the best return on investment. 
• Act as a conduit between our internal teams and our dealer clients to coordinate all elements of campaigns and ensure that the quality/expectations are met. 
• Work towards KPIs and targets across inbound and outbound calls, Salesforce administration, quarterly business reviews, identify solution sales opportunities across our product portfolio, and increasing revenue per quarter for our Promote products, Website Solutions and Dealer Services.

Qualifications

What we are looking for:

• Demonstrated inclusive and interpersonal attributes that connect you to our behaviours (we change the game, we own it, we step in, we are curious, we don’t take ourselves too seriously).
• Confidence to pick up the phone and you'll come with a track record of customer service and solution selling (via Zoom or on the phone). 
• Expertise and confidence to build sustainable relationships with internal and external stakeholders and comfortable with a presentation or two. 
• Motivation to grow authentic relationships to retain clients whilst exceeding KPIs. 

Additional Information

A few other things we want to let you know about...

carsales is an equal opportunity employer and we pride ourselves on fostering a diverse and inclusive workplace. We encourage everyone of all ages, genders and backgrounds to apply. If you’re a candidate with a disability or you’ll need some adjustments to be at your best, let us know how we can provide you with additional support.

We know how important keeping that balance between work/life is and have a range of flexible working options on offer, including part time work. We are open to this conversation during our recruitment process - if you want to know more just ask.

We are a proud Circle Back Initiative Employer which means we are committed to responding to every job applicant.

Successful candidates joining the carsales family are required to undergo a National Police Record check and must have full-time Australian working rights on an ongoing basis.

So come and join our team - because every role is a big role in our plans to go big