About Us
TravelPerk is a global travel and expense management platform. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.
TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design.
Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,800 people across Europe and North America. In 2022 we became a ‘unicorn’ and in 2025 we raised $200 million in a Series E funding round, increasing our valuation of $2.7 billion.
We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.
These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel.
Hear more about TravelPerk.
TravelPerk Account Management Team
The TravelPerk Account Management team is responsible for supporting all customers of TravelPerk, including managed and unmanaged accounts, in any inquiries related to the use of TravelPerk in their organizations. The Account Management team works closely with each customer to strategically identify how the accounts can benefit from TravelPerk’s services, and works to raise customer engagement, increase revenue, and improve customer satisfaction with the TravelPerk products and services. The Account Management team also looks for ways to improve the TravelPerk internal process to ensure we are consistently delivering 7 Star service to all customers, regardless of size or their subscription to our paid services.
The Role
The Account Managers Support Role plays a key part in supporting unmanaged accounts, and will act as one of the first points of contact for these accounts if they submit inquiries to the team. The AM Support role develops the relationship with these customers, and should identify if the customer has a strong use case for TravelPerk. Upon successful identification of a strong account, the AM Support role has the option to grow the customer’s engagement through positive interactions, continuing to drive the TravelPerk value proposition, and consistent customer support to increase the customer’s use of the platform, ideally moving them on to a subscription plan or increasing the amount of travel they put through TravelPerk. The AM Support team member is exceptionally organized, and must manage a potentially high volume of inbound requests; this role is able to balance the demand, correctly prioritize requests based on urgency and impact, and seeks creative solutions and innovative approaches to continually enhance the client experience, increase revenue, and continually improve the overall management of client inquiries.
What you will do:
- Answering customer inquiries, for any customers reaching out to the AM. The AM Support Role will respond to all customers who are unmanaged. The AM Support Role may work with unmanaged accounts regardless of their subscription with TravelPerk or size.
- Support the Account Management maintenance of managed accounts, such as designing and managing requests for customer supporting materials.
- Develop customer engagement for unmanaged accounts (to increase their use of the TK Platform.
- Stabilize the customer’s booking behavior.
- Find diamonds in the rough in unmanaged customers who may turn out to be strong use cases for the managed TravelPerk solutions.
What we would like:
- Proficiency in both Native level French and fluent English.
- Strong organisational skills.
- Demonstrated efficiency and effectiveness in task execution.
- Proactive approach to problem-solving.
- Creative thinking abilities.
- Innovative strategies to address customer concerns and enhance relationships.
- Excellent written communication skills.
- Ability to manage workload effectively and prioritize tasks.
On top of that, you will only be the right candidate if you:
- Possess project planning and management expertise.
- Exhibit a knack for thinking outside the box and identifying opportunities to enhance processes and approaches for both individual roles and the entire team.
Our Benefits
- 💰 A competitive compensation package, including equity in TravelPerk;
- 🌴 Generous vacation days so you can rest and recharge;
- 💊 Health perks such as private healthcare or gym allowance, depending on your location;
- 🧩 "Flexible compensation plan;"
- 🥳 Unforgettable TravelPerk events;
- 💙 A mental health support tool for your well-being;
- 📒 Exponential growth & personal development opportunities.
English is the official language at the office. Please submit your resume in English if you choose to apply.
How we work
Our Vision is for a world where TravelPerk serves as the platform for human connection in-real-life (IRL). We take an IRL - first approach to work, where our team works together in person 3 days a week. As such, this role requires you to be within commuting distance of our Barcelona hub. We fundamentally believe in the value of meeting in-real-life to improve connectivity, productivity, and creativity and ultimately make us a great place to work.
At TravelPerk, we prioritise experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.
For certain roles, we provide relocation assistance. Please specify your need for this in your application, and we will evaluate the possibility on a case-by-case basis. English is our official office language, so we request that resumes be submitted in English for effective communication.
TravelPerk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that. We’re an equal opportunity employer, meaning you’re welcome at TravelPerk regardless of your appearance, where you’re from, or anything else that makes you.
How we work
Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week. For roles in Customer Care, this can be up to 5 days per week in the office. As such, this role requires you to be within commuting distance of our hubs. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace.
At TravelPerk, we prioritize experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials.
TravelPerk is a global company with a diverse customer base—and we want to ensure that the people behind our product reflect that. We're an equal opportunity employer, meaning you're welcome at TravelPerk regardless of your appearance, where you're from, or anything else that makes you.
All official communication from TravelPerk comes from @travelperk.com email addresses, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask candidates to pay for equipment or make any kind of payment during the hiring process. If you receive an unexpected message claiming to be from TravelPerk and asking you to take action, please forward it to [email protected] and we’ll confirm whether it’s legitimate.
