Tempur Sealy. Iconic brands. Storied history. Industry-leading innovation.
Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic®, Sealy® and Stearns & Foster®. We hire people who have a passion for helping others find their best night’s sleep. No matter what stage of your career, you can build your future at Tempur Sealy!
Purpose of the Role
The Account Manager is responsible for driving sales growth across an assigned territory by building strong relationships with retail partners, delivering effective in-store execution, and enhancing product knowledge at store level.
The role focuses on regular store visits aligned to a structured call cycle, optimising merchandising and product positioning, and training retail sales teams to increase sell-through of TEMPUR products.
Key Responsibilities:
2.1 Customer Relationship Management
Develop and maintain strong, professional relationships with retail store owners, managers, and Retail Sales Assistants (RSA’s)
Act as the primary point of contact for assigned customer accounts
Understand each customer’s business, sales drivers, and growth opportunities
2.2 Territory & Call Cycle Management
Develop and manage an effective call cycle across the allocated territory
Conduct regular and structured store visits to maximise coverage and impact
Prioritise high-value and growth accounts while maintaining service levels across all customers
Ensure the Call Cycle is accurately reflected in Outlook Calendar
2.3 Sales Growth & Account Development
Identify and implement opportunities to grow sales within each store
Grow product representation in store (slots), range adoption, TEMPUR share of store business
Partner with customers to support category growth and improved sales performance
Conduct quarterly business review with key retail partners
2.4 In-Store Execution, Merchandising & Product Positioning
Conduct regular store visit audits to ensure each store meets TEMPUR standards in relation to POS, signage & branding, ranging per retailer strategy etc.
Optimise in-store displays to maximise product visibility and conversion
Ensure correct product placement in line with brand standards and commercial priorities
Influence floor positioning and competitive placement within stores
2.5 Product Training & Retail Education
Develop a structured training plan aimed at delivering engaging and informative training modules to Retail Sales Assistants (RSA’s)
Plan and deliver regular out of hours training sessions
Ensure training educates teams on product features, benefits, and key differentiators of TEMPUR products
Build retailer capability to confidently sell and recommend products to end consumers
2.6 Promotional Execution & Retail Activation
Support the execution of promotions, campaigns, and product launches in-store
Ensure retailers are prepared to maximise promotional outcomes
Reinforce key sales messaging during campaign periods
Implement engagement initiatives to build advocacy with Retails Sales Assistants (RSA’s)
2.7 Events & Industry Engagement
Represent the company at trade events, including Home Shows and exhibitions
Attend and support retailer conferences and industry events
2.8 Reporting & Administration
Maintain accurate records of store visits, activities, and outcomes in CRM
Provide timely and accurate reporting on sales activities and opportunities in CRM
Support forecasting and planning processes through relevant field insights
2.9 Market & Competitor Insights
Monitor and report on competitor activity, pricing, and in-store presence
Provide feedback on customer trends and shopper behaviour
Share insights to support sales, product, and marketing strategies
2.10 Stakeholder Collaboration
Work closely with the Field Sales Manager, National Account Manager and Customer Service
Ensure alignment between field activities and broader commercial strategies
Tempur Sealy International is committed to equal opportunities, and values diversity in our workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or any other legally protected characteristic. We maintain a fair and inclusive hiring process, ensuring that all candidates are evaluated based on their qualifications, skills, and experience. Our dedication to equal opportunities extends to every aspect of our organisation, fostering an inclusive and supportive work environment for all team members.
