Account Manager

ABOUT US

Localcoin, founded in 2017 with headquarters in Toronto, is on a mission to simplify the process and experience of buying or selling digital currencies globally. We envision bringing digital currency to the mainstream financial market through partnerships with leading corporate and franchised retail spaces. With terminals across Canada and the APAC region, including Australia, Hong Kong, and New Zealand, Localcoin is now the largest Bitcoin ATM provider in Canada.

At its core, Localcoin believes that everyone should be able to own cryptocurrency and have a deep understanding of blockchain technology. As a member of our rapidly growing team, you'll join a talented, dynamic group of team members who will encourage you to learn, grow, and thrive in your career every step of the way.

If you're a self-starter looking to hone your skills in a startup environment that fosters innovation, transparency, and team connectivity, we look forward to hearing from you!

THE ROLE

Localcoin is hiring an Account Manager in Sydney, Australia, to expand business relationships with existing partners across both  franchise and independent businesses.

This position is based out of our head office (within a hybrid work from home model) in Sydney, Australia and reports to our National Sales manager (APAC) . Some travel is required within Australia. As an Account Manager, you will play a key role  maintaining relationships with the existing retail partners and franchises, building the Localcoin brand in Australia as well as leading the onboarding process for our new retailers.

WHAT YOU’LL BE DOING 

• Effectively onboard and manage retail partner relationships, ensuring regular touchpoints to maximize satisfaction and competitive advantage
• Educate clients on the benefits of Localcoin products/services within retail locations
• Provide high-quality support to our retail partners by listening, understanding, and resolving their concerns in a timely and professional manner 
• Manage inquiries on current contracts with our  retail partners such as change in ownership, change in terminal location, or retail location renovations
• Create opportunities to expand business with existing partners by identifying business needs and presenting a solution during the course of the relationship
• Collaborate with operations, sales and finance teams to ensure any changes with the retail partners/contracts are reflected into Localcoin internal systems
• Travel to client sites to conduct in-person meetings which includes; understanding client concerns, handle disputes, contract renewals and location audits 
• Manage the contract renewal process for all existing partners which includes contract negotiation and close to maximize client retention 
• Stay up to date and understand client trends and information i.e organizational structure and decisions makers, financials, and competition 
• Strive to achieve monthly targets and KPI’s 

WHAT WE’RE LOOKING FOR

• Minimum 3 years of B2B  account management experience
• Experience working with CRM tools like Salesforce  or Hubspot
• Outgoing and highly customer centric individual who is passionate about providing a positive experience for all of Localcoins partners 
• Strong listening, negotiation and problem solving skills 
• Strong communication skills with the ability to engage effectively to individuals over the phone, in person, or through other communication channels
• Experience with Microsoft office suite (Word, Powerpoint, Excel)
• The ability to operate in an entrepreneurial high-growth culture
• A proven record of achieving/exceeding quarterly and annual targets
• Strong and demonstrated interest/knowledge in the cryptocurrency market
• Have a valid driver’s license and access to a vehicle

WHAT YOU’LL LOVE ABOUT US

• Competitive Salary– We value and reward our team members.
• Hybrid Work Environment – Enjoy flexibility while being part of a dynamic team.
• Professional Development – Opportunities for learning and growth.
• Team Culture & Events – Regular socials, team meetings, and collaborative workspaces.
• Impactful Work – Play a key role in a growing company and make a real difference.

 Localcoin is committed to building a team that represents a variety of backgrounds, perspectives and skills. The more inclusive and diverse we are, the more our work will improve. If you're determined and great at what you do, come as you are.

If you require accommodation at any stage throughout the recruitment process, please notify your talent team or send an email to [email protected]