Account Manager

At Prospa, we exist to unleash the potential of small business. We are building the future of small business and simplifying cashflow by building a leading platform that helps customers make payments, fund growth and reduce admin. Join us!

The Account Manager is responsible for the end to end management of our existing customer base and new business enquiries. You’ll be a trusted advisor to our customers throughout the sales process (from lead to settlement) in this high volume, inbound and outbound phone based role.

• Deliver a seamless experience for the customer and clearly understand their requirements.
• Qualify and convert leads into applications for credit assessment.
• Convert approvals for Prospa customers.
• Keep referral partners and BDM’s up to date on deal trajectory
• Effectively follow up qualified opportunities, approvals with all necessary stakeholders
• Have quality conversations with customers and brokers to choose our product and brand.
• Negotiate desired outcomes based on value selling, not on price
• Effectively handle objections, ensuring maximum conversion rates

• Demonstrated experience in a fast paced, high-volume sales role
• Commercial acumen and ability to think like and understand business owner’s
• Strong verbal and written communication skills
• Exceptional customer service skills
• Proven ability to muti-task and prioritise
• Effective negotiation and problem solving skills
• High levels of data integrity and compliance
• Collaborative, One team approach
• Ability to consistently meet individual targets

As a busy grow getter, our benefits are here to help you be unstoppable in your mission. Whether it's a lofty career goal, investing in your family, saving the planet or simply feeling fulfilled:

• Growth: There's something for everyone including learning days, a learning allowance, leadership programs, Clifton Strengths workshops, digital learning, and biannual companywide learning weeks.
• Wellbeing: Think fitness initiatives, seasonal programs (including flu shots, massages, skin checks, wellness classes), additional "Me Days" and access to holistic EAP coaching.
• Lifestyle: Find your fit with flexible working options, top notch office facilities and diverse remote/ travel work options. You can also purchase additional leave and take up to 18 weeks paid parental leave.
• Impact: Join a business that cares and is recertified as carbon neutral. And you can tap into volunteer days, our partnership with Kiva and join a range of employee resource groups.

We're proud to be a certified Great Place to Work and recognised as a Best Workplace for Women, Best Workplace in Technology, and Best Workplace in Australia. We embrace diversity in people and ideas, fostering a collaborative, inclusive, and respectful environment where we celebrate who you naturally are.

Don't just take our word for it, check out Prospa’s culture code to see it for yourself.