Account Manager

Salary: AU$85,000 - AU$100,000

Who we are

Welcome to The Marketing Practice (tmp). We're not just an agency; we set the bar for advancing B2B marketing, armed with a global team of 300+ B2B specialists ready to unlock potential for our clients. They include incumbent leaders and some of most exciting and fast-growing unicorns in tech, working with them across the entire funnel to achieve the kind of growth that turns heads and wins awards.

We thrive on identifying, recruiting, and nurturing talent and you're next on our list! We trust you to manage your own time, work autonomously, deliver quality work, reach out when needed, and we help you amplify your skills and create a career that not only defines success but reflects the genuine joy of mastering your craft. 

What we are looking for:

At tmp, our Account Managers are the driving force behind work that matters. We’re looking for someone who doesn’t just “manage accounts,” but who brings curiosity, confidence, and creativity to every client relationship. You’ll sit at the center of our campaigns, ensuring ideas are transformed into results with impact. This role is about more than project delivery. It’s about building trusted partnerships, spotting opportunities to push the work further, and ensuring every campaign feels like magic. With the support of your Account Director, you’ll guide clients and teams alike through the journey from idea to execution, always keeping us on track, on budget, and inspired along the way.

What you will do

Client management

• Be the heartbeat of the client relationship by providing clear, consistent, and timely communication in real-time.
• Lead the rhythm of delivery by providing work, timeline, and budget updates, coordinating status meetings, and flagging blockers or risks to the client.
• Participate in briefings to capture client requirements and reporting needs.
• Capture and distribute feedback, and follow-up on any action points to ensure nothing slips through the cracks.
• Support your Account Director by growing relationships with clients through continuous responsive communication, solutions, and by managing appropriate expectations.

Program management

• Rally the right team members to align on shared responsibilities, processes, resourcing, and delivery tasks to bring campaigns to life.
• Translate client briefs into clear production plans and energize the team with the details when facilitating kickoff meetings.
• Keep work moving, deadlines clear, and actions sharp so the team can focus on delivering their best.
• Champion resilience by spotting roadblocks and challenges early-on and finding creative solutions to overcome them.
• Review work with a critical but constructive eye, to ensure it meets expectations and is ready to “wow” the client before it reaches them.

Commercial management

• Create project estimates, quotes, and statements of work with precision, supported by your Account Director.
• Manage project finances and administration by raising PO’s and invoices, and maintaining accurate forecast data to ensure projects stay commercially healthy.
• Keep a close eye on budgets and profitability, flagging risks to your Account Director early and helping the team stay focused on what’s possible.

 Marketing strategy

• Dive into your client’s world by taking a vested interest in understanding their business and industry and sharing relevant details across your team.
• Stay connected on programme and campaign performance, and liaise with your team to share insights and actionable recommendations that sharpen impact.
• Learn the breadth of tmp’s services and be ready to show how we continually bring value to each and every partnership.

 Business development

• Identify opportunities for tmp to extend our scope of work within existing projects and collaborate with your Account Director to move them forward and bring them to life.
• Lean into tmp’s values of being entrepreneurial, resilient, and human in how you lead both clients and teams.
• Bring energy, positivity, and a challenger mindset that helps us all continue to raise the bar.

Who you are

• An ambitious account manager who sees marketing not just as a job, but as a career you’re excited to grow and shape.
• An approachable, trusted teammate and partner that people have confidence in to get things done.
• You are resilient and proactive. You don’t just handle challenges, you also find creative ways through them.
• A clear and confident communicator who can simplify the complex and keep stakeholders aligned.
• Pragmatic and solutions-focused and know when to push for excellence and when to keep things moving.
• Naturally curious, asking smart questions and actively listening to uncover insights that elevate the work.
• Confident in challenging thinking and providing your own perspective.
• You have a creative spark and are ready to bring energy and fresh ideas to every project.
• Highly organized and calm under pressure with an ability to juggle priorities and multiple clients without losing sight of what matters most.

What you will need

• Previous experience in a marketing or agency environment, where you’ve seen campaigns from idea to execution.
• A working knowledge of different types of marketing campaigns and how they drive impact.
• Experience leading or coordinating cross-discipline teams (for example, asset production, strategy, creative, data, and media)
• Confidence with everyday IT tools (Word, Excel, PowerPoint, Outlook) and the ability to pick up new systems quickly.
• Familiarity with project management tools and processes that keep work running smoothly.

What we offer in return

• Plentiful paid time off: Each employee has the freedom to choose how long they want to be away from work. We recommend at least 20 days of PTO, so employees can fully rest and avoid burnout.
• Sick leave (15 days annually): Illnesses are taken seriously at The Marketing Practice. We provide 15 days of sick leave so employees can take their time to make a full recovery before returning to work.
• Holiday shutdown (December 26th - 29th): As the whole company shuts down for a few days, you can celebrate the holidays with loved ones.
• Parental leave:
• Primary caregiver: 12 weeks full pay and then 12 weeks 50% pay
• Secondary caregiver: 12 weeks full pay

As an employee of tmp, we expect you to remain up to date with information security training and policies, and the company policies set out in your contract. For management roles, this includes ensuring members of your team undertake relevant training and adhere to company policies.

Don’t meet every single requirement? Don’t count yourself out just yet. Studies have shown that some individuals are less likely to apply for jobs unless they meet every qualification. At tmp, we are dedicated to building a diverse workplace based on merit, great work ethics, and character. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.