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Scaler (scalerglobal.com)

Customer Strategy & Operations Lead (AUS)

Posted 5 Days Ago
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Sydney, New South Wales
Senior level
Sydney, New South Wales
Senior level
The Account Operations Manager will analyze ESG data, optimize service delivery, manage client relationships, and drive strategic initiatives to enhance business growth.
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About Us

Scaler is an action-focused sustainability platform purpose-built for the real estate industry. We empower real estate managers and investors to protect value, improve resiliency, and reduce long-term risk.

Role Overview: This is a unique hybrid role combining strategic operations with account-facing execution. You’ll work closely with both leadership and clients—leading company-wide processes, analyzing ESG data trends, optimizing onboarding and service delivery, and helping drive business growth. You’ll be a key player in turning data into action, and complexity into clarity.

Responsibilities

  • Analyze client needs, ESG data trends, and investment patterns to maximize Scaler platform value.

  • Act as a trusted advisor by delivering data-backed recommendations aligned with client business objectives.

  • Stay ahead of commercial real estate, ESG, and financial trends to improve Scaler’s value proposition.

  • Lead and optimize the full ESG data collection and analysis lifecycle, ensuring accuracy, efficiency, and timely delivery.

  • Identify opportunities to enhance workflows, onboarding, and service methodologies through data insights and automation.

  • Own the optimisation process and support team alignment and goal tracking across departments.

  • Assist leadership with strategic planning in the region.

  • Prioritize and execute complex, client-driven initiatives with minimal oversight.

  • Manage relationships with key internal and external stakeholders, ensuring high-impact outcomes.

Requirements

  • Minimum 6 years of experience in B2B SaaS, financial services, fund management, or consulting

  • Strong data management, analytics, and project execution skills; expertise in ESG preferred.

  • Advanced proficiency in Microsoft Excel, PowerPoint, and CRM tools; ability to manipulate and interpret large datasets.

  • Experience navigating and optimizing complex B2B SaaS accounts through data-driven decision-making.

  • Proven ability to influence C-suite stakeholders, drive strategic initiatives, and articulate value propositions in a consultative approach.

Benefits

  • We are a global company that meets in person at least once a year

  • Top-of-market salary and equity stake in the company

  • Healthcare coverage

  • 25 paid vacation days per year and the opportunity for more if needed

  • Four-month parental leave

  • Annual personal development budget

Why Scaler?

When you join Scaler, you will collaborate with a team of curious, sharp, supportive, and genuinely enthusiastic individuals about Scaler's product and unique value. Our people are  committed to making a positive impact on our customers' journey to achieving absolute zero carbon.

Top Skills

Crm Tools
Esg Software
Excel
PowerPoint

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