Account Solution Engineer

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Job Category

Sales

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

• We are seeking a motivated and enthusiastic Solution Engineer to join our dynamic Sales Engineering team. In this role, you will work closely with our Small Business sales team to provide technical expertise and support during the sales process. You will help identify customer needs, demonstrate our solutions, and ensure a smooth and successful implementation. This role will focus on the entire portfolio of Salesforce Products with a particular emphasis on AI and Data.

  Key Responsibilities:

  • Collaborate with the sales team to understand customer requirements and provide technical solutions.
  • Conduct product demonstrations and presentations to showcase the value of Salesforce solutions.
  • Provide technical support and guidance to customers and sellers during the sales process.
  • Stay up-to-date with the latest Salesforce products and industry trends.
  • Participate in training and development programs to enhance your technical skills and knowledge.
  • Work with customers who have 30-200 employees, understanding their unique needs and challenges.

  A Typical Day in the Life:

  • Start your day with stand-up meeting to align on priorities and share updates.
  • Conduct customer discoveries to understand requirements and prepare for upcoming product demonstrations.
  • Conduct a live demo or playback for a prospective customer, highlighting how Salesforce's AI and Data solutions can address their business challenges.
  • Collaborate with the sales team to strategise on a new customer proposal and solution design.
  • Attend a training and self led enablement session on the latest Salesforce product updates.
  • Deliver cutting edge assets to scale your impact for sales teams and customers
  • End the day by documenting activity, feedback and insights from customer interactions to Salesforce CRM
  Enable others on your subject matter expertise e.g. Product, Industry or skill set.

  Qualifications:

  • Strong technical aptitude and a passion for technology.
  • Excellent communication and presentation skills.
  • Ability to work collaboratively in a team environment.
  • Strong problem-solving skills and attention to detail.
  • Previous experience in a sales, technical or solution engineering role is a plus.
  • Strong knowledge of Salesforce products and solutions.
  • Experience with storytelling, demonstrating, and solution discovery.
  • Passion for supporting small businesses in growing their success.

  What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A supportive and inclusive work environment.
  • The chance to work with cutting-edge technology and innovative solutions.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.