Company Description
Who we are?
JDE Peet’s is the world's leading pure-play coffee and tea company, serving approximately 4,200 cups of coffee or tea per second, and is headquartered in the Netherlands. For more than 265 years, we’ve been inspired by the belief that it’s amazing what can happen over a cup of coffee. We unleash the possibilities of coffee and tea in more than 100 countries with a portfolio of over 50 brands including Australian favourites such as Moccona, L’OR, Harris, Campos, Piazza D’Oro, Espresso di Manfredi, Pickwick and more. In 2022, JDE Peet’s generated total sales of 13.5 billion AUD and employed a global workforce of more than 20,000 employees.
What’s it like to work at JDE Peet’s?
We offer our people a range of learning and development programs to support their personal growth and we believe that a diverse and inclusive culture enables us to serve every coffee and tea lover in the best possible way. We care about our environment and have a sustainability program in place called Common Grounds which focuses on Responsible Sourcing, Minimised Footprint and Connected People. We’re striving to use 100% responsibly sourced coffee and green packaging and achieve gender balance in management by 2025 while reducing our emissions.
Apply to unleash a cup of amazing for your career. Unleash your possibility!
Find out more at https://careers-au.jacobsdouweegberts.com/
Job Description
We are looking for an experienced and proactive Accounts Receivable Officer, or as we like to call you an AR Control Specialist to manage our Out of Home business, with exceptional customer service ability to be able to build relationships with a broad range of customers. You will be responsible for negotiations, aged debt collections, and managing a high level of overdue customers, with the ability to problem solve creatively. This is a full-time position based in our North Sydney head office working Monday to Friday with flexible starting times and hybrid working.
Are you up for this challenge?
In this role, you will:
- Manage debt for our Out of Home sales channels on a national level, with a focus on following up on and receiving payments to overdue invoices.
- Liaise with customers via email and/ or phone in a timely and accurate manner.
- Utilise your exceptional AR skills to collaborate with our customers, providing the ability to resolve issue and problem solve and reconcile payment issues.
- Identify disputes with customers and escalate to relevant stakeholder.
- Utilise Customer Service ability to build relationships with internal and external stakeholders.
- Be able to work autonomously, with support provided when needed.
Qualifications
For this role as an Accounts Receivable Officer, we are looking for someone who has the following skills and experience:
- You are a proactive Accounts Receivable professional with at least 2 years continuous experience dealing with large volume of overdue customers.
- High level of attention to detail
- You hold at least 2 years of recent experience using SAP.
- You have excellent written and verbal communication skills, with experience in negotiations.
- You have proven internal and external stakeholder management skills.
- Intermediate MS Excel knowledge
Additional Information
What’s in it for you?
- Support, training and an extensive onboarding program.
- Hybrid working – up to 2 days a week working from home #LI-Hybrid
- Two days of special events leave per year to utilise for your birthday, school events, moving, or volunteering.
- Delicious coffee and tea on-site and quarterly free staff orders with your favourite coffee and tea brands
If you think you're up for a new challenge just like this, please grab a cuppa, brush up your CV and apply now (it's really easy, we promise). Short cover letters (in the Message section) outlining your motivation to join JDE Peet’s in this role are greatly appreciated. If you have any questions you'd like to ask before applying, feel free to send an e-mail to Mae Cabaluna ([email protected]). Note: no applications are handled via e-mail.
Our DE&I Statement
At JDE Peet’s we aim to create a better future where we authentically serve, reflect, and embrace everyone. We believe in fostering a more diverse, equitable and inclusive organisation where everyone feels comfortable to truly be who they are and unleash their full potential. This means we do not tolerate discrimination on the basis of our race, ethnicity, sex, gender identity, sexual orientation, religion, nationality, age, disability, or any other trait protected by law.
Throughout the entire employee lifecycle, we place DE&I at the core of our people processes. This enables us to drive objectivity and eliminate any potential bias, ensuring an inclusive experience in the workplace. Do not hesitate to reach out if you require any reasonable adjustments to the recruitment process.
#unleashyourpossibility #acupofamazing #LI-Hybrid
