Accounts Receivable Officer

Who we are?

InfoTrack is a leading SaaS technology innovator that is helping a range of professionals, businesses and individuals in a digital age. We care about what we do and the people we work with. We partner with our clients to identify their challenges and constantly look for ways to evolve our products to maximise their impact.

The Role

The Accounts Receivable Officer is responsible for allocation of payment and answering customer accounts related queries, including liaising with multiple business stakeholders and third parties.

About you

You’re a client-focused professional who understands how the business operates and uses that insight to deliver strong outcomes. You manage your time and priorities effectively, maintain high standards, and take ownership of your work.

You communicate clearly, take initiative, and thrive in a collaborative, fast-paced environment. Comfortable with responsibility and challenge, you’re proactive, adaptable, and committed to continuous learning and improvement.

Key Roles and Responsibilities

• High volume daily allocation of debtor payments, including credit card and EFT payments.
• Manage direct debit payments, queries, and registrations.
• Answering customer accounts related queries, both over the telephone and via email.
• Customer service responsibilities, including development and maintenance of strong relationships with clients and key internal stakeholders.
• Resolve customer issues and queries in an efficient, timely and professional manner.
• Manage monthly third-party billing platforms.
• Maintaining customer accounts.
• Contribute toward continuous system and process improvements within the team, documenting and distributing changes in a controlled fashion.
• Assist the Accounts Receivable Team Leader in system improvement testing.
• Ad hoc duties and prepare reports as required.

Skills, Knowledge and Experience:

• Excellent verbal and written communication skills
• High attention to detail and accuracy 
• Aptitude at identifying discrepancies and seek out solutions
• Ability to effectively manage time, set priorities and targets  
• Demonstrated adaptability to change and ability to respond to challenges in a fast-paced environment 
• Intermediate computer skills and familiar with Microsoft Suite, particularly Excel (VLOOKUP’s)
• Able to navigate multiple systems simultaneously
• A flexible team player with exceptional customer service focus
• 1 - 2 years’ experience within Accounts Receivable preferred.
• Demonstrates a proactive approach to collections
• Maintains a courteous and professional manner in all dealings
• Courteous and professional in manner across all areas

The Rewards and Culture

What We Offer:

Personal Development We have a rich history of providing people with growth opportunities throughout their InfoTrack journey. We provide our people with professional development plans, technical training, leadership programs, and clear career progression opportunities.

Reward & Recognition We have a culture of recognising the contributions of our people and rewarding them for their impact. We have various formal recognition programs as well as access to our employee share scheme. We put an emphasis on staff happiness, so we have a well-stocked snack cupboard, weekly catered lunches, free breakfast every morning and locally based social committees that drive events for each office including a Table Tennis competition.

Health & Wellbeing We care about our people’s well-being and that is why we offer a range of benefits including fully covered gym memberships, monthly in-house massages, progressive leave policies and access to an Employee Assistance Program.

Join a company that puts people first, where your contributions are valued, and your potential is supported every step of the way. Apply now or message us directly to find out more!

At InfoTrack we are a diverse workforce and we’re proud to be an equal opportunity employer. We believe our differences make us stronger. We therefor encourage applications from Aboriginal and Torres Strait Islander people and people of all cultures, abilities, sex, and genders.