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What we offer:Job Responsibilities:
職務概要
カスタマー品質エンジニアとして、日本のOEM顧客に対する品質窓口の責任者を務め、ゼロキロ不具合および市場保証問題を含む顧客クレームの解決を主導します。Magnaの海外製造拠点と緊密に連携し、効果的な是正処置が実施され、問題が再発しないようにします。
また、品質関連活動においてMagna Electronics Japanを代表し、顧客との強固な関係を維持するとともに、顧客満足度の継続的な向上を推進します。
主な職務内容
•Magna Electronics Japanのカスタマー品質マネージャー（CQM）に直接報告する。
•日本国内の顧客に対するMagna Electronics Japanの一元的な窓口を務める。
•ゼロキロ不具合および市場保証問題を含む顧客品質クレームに対応する。
•外部倉庫または顧客施設での現地選別・手直し作業を管理し、関連する社内活動と調整する。
•必要に応じて、第三者倉庫におけるPDI活動を管理する。
•すべての顧客品質懸念事項に対する問題解決活動を調整し、顧客と製造拠点・エンジニアリングセンターの問題解決チームとの橋渡し役を務める。
•顧客要求に従って迅速に回答し、障害が発生した場合は問題をエスカレーションする。
•顧客拠点での新製品立ち上げを支援する。
•「製品市場投入承認」の一環として、顧客承認（PPAP、PSWなど）を確実に取得する。
•Magna Electronics Japanに対する顧客評価およびスコアカードに基づく改善活動を策定・調整する。
•顧客訪問および監査を調整する。
•体系的な問題解決手法を用い、品質関連の判断が拠点内の他部門に与える影響を把握する。
•顧客満足度向上のため、顧客関係を管理・維持する。
•工程変更申請を管理し、変更実施前に顧客承認を取得する。
•定期または臨時の顧客訪問に対応する。
求める人物像
•工学または同等の技術分野の学士号。電気工学または機械工学が望ましい。
必須条件
•自動車用電子製品の品質管理、品質保証、または品質マネジメントにおける7年以上の経験。
•日本の顧客対応業務における5年以上の経験。
•日本語の会話・読み書きが堪能であり、日本のOEM顧客と詳細な協議、交渉、および品質問題の解決を独力で遂行できること。
•IATF 16949を含む自動車品質マネジメントシステムの知識、およびAPQP、FMEA、SPC、MSA、PPAPを含む自動車品質ツール・手法を適用する能力。
•5 Whys、FTA、4M、特性要因図、8Dを含む品質ツールおよび問題解決手法の知識。
•製造拠点における日本のOEM顧客監査を主導するための知識および経験。
•社内のエンジニアリング部門・プログラムマネジメント部門、海外工場、および日本のOEM顧客との実績あるコミュニケーション力・交渉力。
•TOEIC 800点以上。
歓迎条件
•製造部門または研究開発部門における部門横断的な業務経験。
•電子部品の製造工程に関する知識。ADAS製品の経験があれば尚可。
•顧客固有要求事項、ガイドライン、およびシステムに関する知識。
•半導体製造または品質管理に関する知識・経験があれば尚可。
勤務地：新横浜
About the Role
As a Customer Quality Engineer, you will serve as the primary quality contact for Japanese OEM customers and lead the resolution of customer complaints, including zero-kilometre and warranty issues. You will work closely with Magna’s overseas manufacturing sites to ensure that effective corrective actions are implemented and that issues do not recur.
You will also represent Magna Electronics Japan in quality-related activities, maintain strong customer relationships, and drive continuous improvement in customer satisfaction.
Your Responsibilities
•Report directly to Customer Quality Manager (CQM) in Magna Electronics Japan.
•Serve as the single point of contact at Magna Electronics Japan for customers located in Japan.
•Handle customer quality complaints, including zero-kilometre and warranty issues.
•Manage on-site sorting and rework activities at external warehouses or customer facilities, coordinating them with relevant internal activities.
•Manage the PDI activities at the 3rd party warehouse if needed.
•Coordinate problem-solving activities for all customer quality concerns. Serve as the interface between the customer and the problem-solving teams at the manufacturing facilities and engineering centres.
•Provide fast responses in accordance with customer requirements and escalate any issues when roadblocks arise.
•Supports the launches of new products at the customer locations.
•Ensures customer approval (PPAP, PSW, …) as part of the “product on market approval”.
•Develop and coordinate improvement actions in response to customer ratings and scorecards for Magna Electronics Japan.
•Coordinate customer visits and audits.
•Apply structured problem-solving methods to understand how quality-related decisions affect other areas of the facility.
•Manage and maintain the customer relationship to improve customer satisfaction.
•Manage process change requests and obtain customer approval before implementing any changes.
•Regular or unplanned customer visit is required
Who we are looking for
Education
•Bachelor’s degree in engineering or an equivalent technical field, preferably electrical or mechanical engineering.
Must-have Qualifications
•At least 7 years of experience in quality control, quality assurance, or quality management for automotive electronic products.
•At least 5 years of experience in Japanese customer-facing engagement.
•Fluent spoken and written Japanese, with the ability to independently conduct detailed customer discussions, negotiations, and quality-issue resolution with Japanese OEM customers.
•Knowledge of automotive quality management systems, including IATF 16949, and proficiency in applying automotive quality tools and methodologies, including APQP, FMEA, SPC, MSA, and PPAP.
•Knowledge of quality tools and problem-solving methods, including 5 Whys, FTA, 4M, Fishbone, and 8D.
•Knowledge of and experience in leading Japanese OEM customer audits at manufacturing sites.
•Proven communication and negotiation skills with internal engineering and programme management teams, overseas plants, and Japanese OEM customers.
•A TOEIC score of 800 or higher.
Preferred Qualifications
•Cross-functional experience in manufacturing or R&D.
•Knowledge of electronic component manufacturing processes; experience with ADAS products is an advantage.
•Familiarity with customer-specific requirements, guidelines, and systems.
•Knowledge of and experience in semiconductor manufacturing or quality control is an advantage.
Work Location : Shin-Yokohama
Awareness, Unity, Empowerment:At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
AI-Assisted Screening Disclosure
As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.
Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.
If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.
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