Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
As an Advanced Analytics Support Engineer, you will work with our Support Application Engineers in supporting our customers software and applications that cover a wide spectrum of Advanced Analytics. The scope of applications ranges from diagnostic and predictive to closed-loop control.
The work is demanding and provides unparalleled exposure to unique opportunities. The learning curve can be steep but our team will help you develop a broad set of skills and allow you to explore areas that are interesting to you. Our focus is on helping clients extract value from their software solutions, not just making the technology work. No two projects are the same – professional curiosity and a problem solving desire!
You will report to our Advanced Analytics Senior Support Manager and will be based in Austin, TX.
Your Responsibilities:
Provide product, engineering, and application support to service existing clients including periodic system and application health checks, performance analyses, and develop reports to document findings, and follow-up on recommendations to sustain and maximise the value of our applications.
Support market development activities and participate in sales closure activities as requested by team.
Support the project staffing process to maximise overall support department margin.
Customer-focused to understand and respond to customers' needs.
Collaborate with clients, peers, and management to help develop solutions and ensure partners agreement
Experience working in a team-oriented, collaborative environment with a deep commitment to client service.
Deliver our environmental Predictive Emission Monitoring system
Perform technical project activities (design, system integration and installation, data analysis and modelling, application development, site installation, commissioning) as assigned.
Identification of technical issues that impact project performance (scope creep, delays, requested change orders).
Help document best practices for the use in the development applications.
The Essentials - You Will Have:
Bachelors or equivalent degree in chemical engineering or other engineering with heavy modelling, statistics, or process control focus.
Someone who is Based in Sydney Australia
Must be willing to travel up to 25% of the time
The Preferred - You Might Also Have:
5+ years of experience as a process or control engineer in a manufacturing environment.
Interest in automation, process control and advanced model-predictive applications.
Experience in the process industries (Chemical, Refining).
Exposure to instrumentation, industrial control systems, and supervisory control applications.
Exposure to advanced process control implementation or business case development.
Familiarity with DCS (SCADA, HMI.) or PLC configuration.
Experience with model predictive control products.
Experience with emissions monitoring systems.
Experience in Environmental Monitoring Regulations (PS-16, Part75).
What We Offer:
Our benefits package includes …
Comprehensive mindfulness programmes with a premium membership to Calm
Volunteer Paid Time off available after 6 months of employment for eligible employees
Company volunteer and donation matching programme – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
Employee Assistance Program
Personalised wellbeing programmes through our OnTrack programme
On-demand digital course library for professional development
... and other local benefits!
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
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