Curious about what it’s like to work at the world’s number 1 discovery platform as an Advertiser Technical Support Team Lead? We’re glad you asked!
As an Advertiser Technical Support Team Lead your primary responsibility is to inspire and motivate your team to deliver the highest level of results and experiences as per support organization vision. Here are some of the key activities you are likely to be engaged in regularly.
What skills and qualifications do I need?
For this role, it is essential that you have:
- Minimum 6+ years of experience in technical support domain, with 2+ years in team management experience.
- Experience in managing complex projects and meeting deadlines.
- Technical Expertise in SQL, API.
- Proven track record in leading and motivating high-performing support teams.
- Expertise in coaching, mentoring, and developing team members.
- Deep understanding of technical support operations and metrics.
- Proficiency in Jira, Salesforce, and Tableau for data-driven decision making.
- Strong technical proficiency with SQL, APIs, Kusto, Grafana, BigQuery, and Kibana.
- Strong analytical and problem-solving skills to drive process improvements.
It would be great if you also have:
- Proven experience in the ad-tech industry.
- Understanding of industry trends and best practices in technical support function.
- Experience managing client escalations and maintaining high customer satisfaction.
- Ability to align team efforts with business objectives and SLAs.
- Passion for delivering exceptional customer experiences.
- Ability to thrive in a dynamic, collaborative environment.
What will I do on a regular basis?
- Build and lead a World-Class Team: Mentor and develop your team to deliver outstanding customer experiences.
- Own Customer Success: Ensure seamless support operations, meeting SLAs, and exceeding customer expectations.
- Drive Innovation: Analyze performance metrics, identify trends, implement process improvements and make best use of AI.
- Collaborate Across Teams: Partner with cross-functional teams to optimize support workflows and enhance product capabilities.
- Tackle Complex Challenges: Lead incident response and provide technical guidance to resolve critical issues.
Why Taboola?
- If you ask our employees what they love about Taboola they will tell you that here they are able to discover their best professional self, explore where they can grow to, and learn from and together with smart and talented people.
- We work with some of the biggest names in the business. Our clients include Business Insider, NBC, Wells Fargo, Adidas, and more.
Top Skills
What We Do
Taboola powers recommendations for the open web, helping people discover things they may like.
The company’s platform, powered by artificial intelligence, is used by digital properties, including websites, devices, and mobile apps, to drive monetization and user engagement. Taboola has long-term partnerships with some of the top digital properties in the world, including Yahoo, CNBC, BBC, NBC News, Business Insider, The Independent, and El Mundo.
Around 18,000 advertisers use Taboola to reach nearly 600 million daily active users in a brand-safe environment. Taboola is a leader in powering e-commerce recommendations, driving more than 1 million monthly transactions, with leading brands including Walmart, Macy’s, Skechers, and eBay among key customers.
Learn more at www.taboola.com and follow @taboola on X.
Why Work With Us
Taboola is the best of both worlds: We're an established public company but operate like a startup! Our DTLA office is a tech-hub and sales office. You'll be surrounded by passionate and like-minded Engineers and Data Scientists working on large scale projects and Big Data, as well as Media sales professionals of all levels.
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Taboola Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Taboola offers team members flexibility, we offer the ability to work remotely two days a week, a flexible time off policy (no need to accrue days off and no cap on how many vacation days you can take) & a very generous paid family leave policy!
