As a Client Operations Associate, manage client relations, ensure service quality, and collaborate with teams to enhance securities lending operations.
Job Description
Are you ready to elevate your career in the dynamic world of finance? Join our Agency Securities Finance Client Operations team, where your skills will drive excellence and innovation in the Discretionary Securities Lending business. As part of our Asia Pacific (APAC) operations, you'll have the opportunity to shape the future of securities lending programs for a diverse client base. This is your chance to be part of a global network that values client-centricity and service quality. Embrace the challenge and discover the impact you can make with us.
As a Client Operations Associate in Agency Securities Finance Operations, you will be instrumental in building strong client relationships and ensuring consistent service quality. You will collaborate with partners across our Commercial & Investment Bank to enhance client-centricity and overall service excellence. Your role involves providing equity and fixed income securities to broker dealers, facilitating their trading strategies. With access to 5 trading desks globally, you will be part of a team offering 24-hour service in 37 different markets.
Job Responsibilities
Required qualifications, capabilities and skills
Preferred qualifications, capabilities and skills
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Are you ready to elevate your career in the dynamic world of finance? Join our Agency Securities Finance Client Operations team, where your skills will drive excellence and innovation in the Discretionary Securities Lending business. As part of our Asia Pacific (APAC) operations, you'll have the opportunity to shape the future of securities lending programs for a diverse client base. This is your chance to be part of a global network that values client-centricity and service quality. Embrace the challenge and discover the impact you can make with us.
As a Client Operations Associate in Agency Securities Finance Operations, you will be instrumental in building strong client relationships and ensuring consistent service quality. You will collaborate with partners across our Commercial & Investment Bank to enhance client-centricity and overall service excellence. Your role involves providing equity and fixed income securities to broker dealers, facilitating their trading strategies. With access to 5 trading desks globally, you will be part of a team offering 24-hour service in 37 different markets.
Job Responsibilities
- Manage Agency Securities Finance Clients effectively
- Represent the Client within JPMorgan to ensure alignment with specific program parameters and reporting requirements
- Represent JPMorgan agency lending's service delivery to the client
- Act as the primary entry point for client inquiries, concerns, and requests
- Promote escalation of client service delivery issues to relevant internal JPMorgan parties for timely resolution
- Participate in regular internal non-lending specific JPM client virtual team or health check meetings as required
- Collaborate with Securities Lending Onboarding for incremental on-boarding and off-boarding, ensuring timely and accurate updates
- Lead client training sessions on-site and online related to JPMorgan Access, promoting full self-service
- Produce Client Performance decks, including executive summary, commentary, charts, graphs, and benchmarking data
- Prepare client reporting to ensure alignment with client deliverables and expectations
Required qualifications, capabilities and skills
- Sound knowledge of Global Financial Markets
- Minimum 5 years of client facing experience
- Proven track record in a busy / dynamic operations environment with an ability to work under pressure and to strict deadlines
- Good understanding of Microsoft Excel
- A strong controls focus
- Fluency in English and Japanese is required both speaking and written
Preferred qualifications, capabilities and skills
- Experience in Securities Lending, Collateral Management, Settlements or Trade Support/Middle Office roles
- Exposure to digital tools such as Alteryx, Xceptor, Tableau and Python
- Understanding of the workflows of a custodian
- Bachelor degree or above preferred
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Top Skills
Alteryx
Excel
Python
Tableau
Xceptor
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