Similar Jobs
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Lead DX's APAC marketing presence by owning regional account-based programs, executive events, localized messaging, webinars, and experimentation. Partner closely with AEs, demand gen, events, and product marketing to drive pipeline and adapt global campaigns for APAC.
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Handles inbound customer service calls involving orders, product inquiries, quotes, returns, troubleshooting, and satisfaction issues. Performs cross-selling, upselling, product substitutions, and occasional outbound telesales campaigns. Maintains accurate records, documentation, reports, and customer-service systems while meeting quality, productivity, schedule-adherence, and efficiency targets. Completes product and policy training and supports email, web, case-management, travel, and loyalty-program services in a 24/7 shift-based contact center.
Top Skills:
Computer SystemsEmailExcelMicrosoft Word
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
Handles inbound customer calls regarding orders, product inquiries, quotes, returns, problem resolution, and product recommendations. Supports outbound telesales and promotional campaigns when needed. Maintains accurate records, documentation, reports, and system data; follows Mastercard procedures and quality standards; completes product and policy training; and meets schedule adherence, effectiveness, and efficiency targets. The role operates in an office contact center with rotating shifts seven days per week.
Top Skills:
ExcelMS OfficeMicrosoft Word
Conduct open-source intelligence investigations, threat monitoring, exposure assessments, and person-of-interest assessments. Analyze online threat actors using social media, deep web, and dark web sources; produce timely intelligence products and client briefings; coordinate with regional teams; review peer deliverables; support proposals, KPI adherence, methodology development, and operational standards.
To conduct operational delivery of open-source intelligence investigations. Working with the OTI APAC team in scoping, delivering and peer reviewing intelligence product for our clients. Work with the team leadership to ensure effective team coordination, both within region and with other OTI regional hubs across our 24/7 intelligence function.
Role tasks and responsibilities
Intelligence Assessments
- Work independently on intelligence investigations, utilising a broad range of sources to provide analytical conclusions and advice to our clients.
- Conduct and review threat monitoring deliverables and threat and exposure assessments.
- Lead and deliver person of interest assessments (POI), utilising open sources to measure the intent and capability of online threat actors to cause harm to our clients.
- Provide tactical level insights to our clients related to their threat environment and broader industry trends.
- Produce high-quality written analysis in a time-sensitive manner.
- Work collaboratively across regional delivery teams, ensuring standardisation of intelligence output for global engagements.
- Innovate and provide engaging solutions to the objectives of different stakeholders. Work with the OTI APAC leadership to identifying opportunities for methodology development.
Consulting responsibilities
- Provide client ready proposals that address the needs of our clients across the range of OTI deliverables.
- Brief external stakeholders on intelligence product, including key findings, analysis and recommended mitigation actions for our clients.
- Innovate and provide engaging solutions to the challenges of our clients, proactively anticipating their security needs.
- Develop an understanding of the broader complimentary offerings of other teams within Digital Risks.
Operations and Business Management
- Collaborate with the regional threat intelligence leads in the coordination of the APAC team.
- Provide a leading role in ensuring adherence to KPI metrics, using those insights to inform operational and commercial decisions.
- Serve as a leading point of contact for peer reviewing junior team members in the production of high-quality timely deliverables.
- Adhere to all SOPs and operational requirements of the team. Ensure that all policies are maintained and followed throughout.
Requirements
Essential
- Two years’ experience in a threat intelligence role or similar.
- Investigative experience in identifying and analysing information from open sources, social media and deep and dark web avenues.
- Demonstrable experience of coordinating intelligence product, including collection planning and reviewing intelligence output from peers.
- Developed understanding of the interaction between threatening online behaviour and physical security incidents.
- A strong understanding and practical knowledge of the intelligence cycle, source evaluation and techniques used to ensure objectivity, actionability and relevance of intelligence product.
- Graduate degree in Security Studies, Intelligence, Threat Intelligence or related fields.
Preferred
- Knowledge of additional non-English languages.
What you need to know about the Sydney Tech Scene
From opera to comedy shows, the Sydney Opera House hosts more than 1,600 performances a year, yet its entertainment sector isn't the only one taking center stage. The city's tech sector has earned a reputation as one of the fastest-growing in the region. More specifically, its IT sector stands out as the country's third-largest, growing at twice the rate of overall employment in the past decade as businesses continue to digitize their operations to stay competitive.
