Be the go‑to problem solver who keeps our people productive and connected
Join a collaborative tech team where your curiosity and initiative drive real impact
Grow your technical capability in a trusted organisation with a strong service culture
Perpetual Group is an ASX-listed company (ASX:PPT) headquartered in Sydney, Australia, currently consisting of 11 leading brands across three distinct businesses: Asset Management, Wealth Management and Corporate Trust.
About the role
As a Technology Support Analyst, you’ll be the friendly, first point of contact for all things technology at Perpetual. You will play a key role in helping employees resolve issues quickly, stay productive, and feel supported — whether they reach out by phone, email, chat or in person.
You’ll join a collaborative support team responsible for managing IT incidents and service requests, troubleshooting a wide range of hardware and software problems, and ensuring every interaction delivers a positive customer experience. You’ll also partner with our technology teams to escalate complex issues and contribute to ongoing improvements across our service delivery environment.
This role suits someone who is curious, solutions‑focused, calm under pressure and enjoys helping people.
Key Responsibilities:
Provide technical support for hardware, software and general IT issues via phone, email, chat or in‑person interactions.
Deliver clear, timely updates to end‑users regarding their incidents or service requests.
Train and guide employees on basic technical tasks and available self‑help tools.
Support technology‑related projects including upgrades, software deployments and process improvements.
Conduct remote desktop troubleshooting sessions.
Log, classify, triage and manage the full lifecycle of incidents and requests in service management tools.
Perform hardware repairs, replacements and upgrades; coordinate with external vendors as needed.
Set up new employees with devices, workstations, access and required technology.
Meet Service Level and quality targets for installations, fulfilment and upgrades.
Maintain and update the Configuration Management Database (CMDB).
Create and maintain operational documentation, FAQs and support guides.
What We’re Looking For:
Bachelor’s degree in IT, Computer Science or equivalent experience.
ITIL Certification (preferred).
Strong analytical, problem‑solving and time‑management skills.
Ability to communicate effectively with both technical and non‑technical users.
Experience in IT support or a technical services environment.
Solid knowledge of desktop hardware, printers and peripherals.
Experience with incident, request, problem and change management processes.
Customer‑centric mindset with a patient and proactive approach.
After‑hours work may be required at times.
Set start/finish times as part of a team roster.
Onsite attendance is required to support business needs.
How we work
Our unique culture is underpinned by our three organisational behaviours, Stretch, Own it, Make an impact which drive our approach of day-to-day interactions with colleagues and clients, the way we approach decision-making to the questions we ask and the problems we solve.
Employee benefits
Work from anywhere in Australia for up to one month each year
An annual allowance to empower you to prioritise your personal wellbeing
Study support and commitment to supporting professional development
Diversity and inclusion
Strong commitment to all aspects of Diversity and Inclusion through a robust 7 pillar strategy
A growing number of employee-led networks who work to raise awareness and drive continued change
We support over 50 First Nations Communities, helping to secure the communities' future. We encourage applications from Aboriginal and Torres Strait Islander People
We’re committed to creating an inclusive workplace where diversity is celebrated. No matter your background or circumstances, we aim to provide an environment where you can thrive.
