ANZ Regional Manager, Customer Success

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Creativity for All

Adobe is a place where exceptional people work – don’t just take our word for it, our employees have recently voted us #1 on the Great Place to Work list for the 10th consecutive year!

We’re proud to offer market leading employee benefits designed to suit your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, market-leading parental leave, access to our Employee Stock Purchase Program and programs designed to help continue to build your career.

We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to make a bigger impact through philanthropy, employee, and community engagement.

We know that people are the differentiator in our business, and that's why we want to meet you.

The Opportunity

We have an exciting opportunity for an experienced professional to lead our regional (A&NZ) team of Customer Success Managers with a mission to accelerate value for our customers. The team is focused on our Adobe Experience Cloud solutions within the Digital Marketing space and work to ensure an extraordinary customer experience while driving retention and growth for the business. Working closely with the Technical Account Managers, our Customer Success team is focused on providing strategic support to our customers to help drive value from their Adobe investment.

We are looking for someone to take on the role of Manager, Customer Success for the ANZ business.

What you’ll do

• Lead the Customer Success Managers to build a strong post-sales strategy for their portfolio of accounts to ensure our customers improve the value on their investment in Adobe’s Solutions.
• Drive local or global initiatives to develop our offerings, driving continuous improvements to our processes.
• Involved in account strategy planning with your team, TAM and account teams, building success plans to drive loyalty and minimize customer attrition.
• Reviewing customer health and driving the resolution of critical customer issues working alongside our support teams.
• Building and growing relationships within our top accounts at the senior level and becoming a trusted partner and contact.
• Setting clear expectations with your team and provide regular reviews, feedback and check-ins.  Give specific and constructive performance feedback real-time to enhance development
• Owning recruitment, resourcing, enablement and development of the ANZ CSMs
• Play an active role to the growth, development and future planning of the CSM team, ensuring we continue to delight customers, develop our people and grow/scale the business.
• Ensure that reporting and operational activities are handled in a consistent, timely, accurate manner
• Manage critical product segment issues with Business Unit for resolution
• Work in partnership with sales management to achieve and exceed renewal goals.

What you need to succeed:

• Bachelor’s degree or equivalent experience in Marketing or Business
• Demonstrable people management experience including building, leading and managing a technology organization
• Strong interpersonal relationships and desire to work in a complex and fast-paced environment
• Ability to work autonomously, be self-motivated and a strong team leader
• Building and managing relationships at most senior levels with assigned accounts
• Experience driving customer retention initiatives, achieving high retention rates and customer satisfaction

Adobe for All

Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included, we're committed to fostering a diverse and inclusive workplace for all.

Take the plunge and jump in

Liking what you have read and keen to jump in? Thinking you might not have all the skills we are looking for? Just take the plunge and apply – we know that by bringing together a diverse group of people, we become so much better together. We'd love to see where we can help drive Creativity for All together!

Adobe Australia acknowledges Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present and emerging.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.