App Optimisation Manager

If you could create the best digital bank in Australia, what would it look like? And how would it make life easier for customers? 

We’re wondering the same thing.

We built it. We launched it. Now, we run

Twelve months ago, we started with an idea: to disrupt the industry with a beautiful, brilliant banking solution designed specifically for small businesses and everyday Aussies. We added some curiosity and bravery. And we built a team of legends.

We’ve now launched the Bank, but it isn’t static. This is a journey that’s only getting started. Everything will be shaped by our customers, as we use insights to guide what features and functions, we build next. 
 

This is your chance to help us build something people genuinely love. A bank that’s with them, not above them. A tech-first banking experience built around their needs, to set a new standard in digital banking. Check it out: https://www.amp.com.au/better-banking?extcmp=scl-emplyeeshres-0225
 

We need industry stirrer-uppers

You know: non-conformers. Those who are compelled to do something different. Who care enough about the customer to ask the big questions no one else will. Who want to know what if. What if we tweaked this, or toggled that. You zig when everyone else zags, disagree without being disagreeable, and love the rush of starting something new. 

Specifically, App Optimiser Manager not boxed in by job title 

The App Optimisation Manager ensures AMP Bank GO delivers a seamless, intuitive and continuously improving mobile banking experience. The role oversees the day‑to‑day running and performance of the app, partners closely with product owners and the in‑house mobile development team, and drives rapid, customer‑led enhancements to lift app performance, engagement and satisfaction.

Ultimately, your work will directly uplift customer satisfaction, app engagement, and support AMP Bank GO’s ambition to be the best mobile banking App in Australia.

You’ll make an impact by:

Helping us run our Mobile App seamlessly (50%)

• Lead day‑to‑day mobile app optimisation, owning stand‑ups, backlog prioritisation and sprint cadence with Product and Tech
• Manage weekly SDK releases and testing, with accountability for end‑to‑end CX sign‑off
• Embed app observability and CX monitoring to proactively identify and resolve high‑impact customer issues
• Leverage app analytics (Adobe Analytics/Firebase) to drive continuous optimisation and insight‑led improvements
• Own in‑app notifications, error messaging and feature education to reduce friction and lift engagement

Helping us build a better Mobile App, based on customer feedback (50%)

• Own and deliver the Mobile App small‑change roadmap, focused on fast, high‑impact enhancements
• Drive speed to market by delivering optimisation initiatives within a four‑week, repeatable framework
• Champion the voice of the customer, using analytics, reviews, surveys and support insights to shape change
• Measure, report and communicate the customer and commercial impact of improvements
• Apply mobile and digital banking best practice to inspire innovation and continuous improvement

What matters

• 3 - 5 years’ experience in digital product management, app optimisation, or digital channel improvement, ideally within a mobile-first, fintech, or banking environment
• Proven track record of driving continuous improvement initiatives for mobile apps, with a strong focus on customer experience and measurable outcomes
• Experience identifying and prioritising enhancements, and collaborating with cross-functional teams (Product, Technology, Legal, Compliance, Marketing, Customer Service)
• Working within an SDK model with a SaaS provider is a preferred
• Demonstrated ability to use data and analytics tools (e.g. Firebase, Adobe Analytics, Powered BI) to uncover insights and inform decisions
• Familiarity with agile methodologies, including backlog management, sprint planning, and roadmap delivery- and working in an integrated agile scrum is preferable.
• Exposure to mobile release cycles and app store (iOS/Android) requirements would be useful
• Knowledge of regulatory requirements in banking, payments, or financial services is highly beneficial
• Exposure to small business customer needs is desirable

Imagine the lovechild of a fintech startup and a big four

Agile and hands on meets established and fully resourced. That’s kind of who AMP Bank is.

We’ve just built a whole new, digital business from the ground up. We freed ourselves from legacy systems and ways, to build a brand-new bank. Only we’ve done it with the backing of the award-winning tech that fuelled Starling Bank’s success in the UK, and the financial muscle of AMP’s 175-year heritage.

But what we’ve built isn’t static - it’s living, evolving, and shaped by our customers. Every piece of feedback, every idea will push it forward, guiding what we build next to create something truly special.

Take that. Add you. Shape who we become. 

Right now, we’re taking the best of AMP’s current culture, borrowing from successful neobank cultures and creating something entirely new. So, there are still a lot of unknowns. 

But you’ll be part of the original squad, setting the tone for who we become. 

A lot of it will be trial and error and making mistakes, so you need to be comfortable with things not always going to plan. We are. 

And we’re 110% in this together. So, you won’t go it alone, but you will be called to muck in and play your part. This is no place to hide. We want your ideas to be heard and celebrated. It’s about moving fast, working together and being transparent in everything we do. 

This is how we’ll make AMP Bank happen.

It’s all of the fun, with none of the financial risk

This is your greenlight to take a sledgehammer to traditional banking and build a meaningful digital business from scratch. One that’s so simple, smart and savvy, people write songs about it. Only, instead of the sleepless nights and cashflow worries that come with the startup phase, you’ll have the tools, money, team and salary of a fully-fledged business. It’s all of the fun of a startup, with none of the personal risk.

So, roll up your sleeves. There’s work to be done. 

Sure, it’s going to be a fast, furious, challenging ride. It’s new for us too. But that’s the thrill of it. So, roll up your sleeves and burn your suit. There’s work to be done. 

Let’s build the bank you wish existed

Let’s get rid of the old school, the outdated and bank statements collecting dust on kitchen benches. And make AMP Bank the relatable, customer-obsessed bank we know it can be.