Provide Tier 1 and Tier 2 support for various mining technologies, manage service requests, and collaborate with teams to resolve issues.
Company :
Hastings Deering (Australia) LtdAbout the Role
Hastings Deering is on the hunt for a Application Advisor to join our Technology Support team. This is a Permanent, lifestyle roster role. (5 days on 5 off, 4 on 4 off) based out of our Acacia Ridge office.
Key Responsibilities:
- Deliver Tier 1 and Tier 2 support to internal and external customers for Minestar, Product Link, VisionLink, and other technologies.
- Record, triage, and resolve service requests in the Cherwell Service Management (CSM) system.
- Maintain the Configuration Management Database and support related service management processes (Incident, Change, Problem, Access, Knowledge, Release, and Request Management).
- Collaborate with internal teams, customers, Caterpillar SMEs, and third-party providers to diagnose issues and identify root causes.
- Assist with configuration, testing, dashboard creation, and reporting in CSM.
- Inform and support solution design, process improvements, and commercial bid development
What We’re Looking For:
- Strong understanding of ITIL processes and service management best practices.
- Excellent problem-solving and customer service skills.
- Experience working with CSM or similar ITSM tools.
- Ability to work independently and collaboratively across multiple stakeholders.
About You
A successful teammate will have experience in:
- MineStar application suite both onboard hardware and office applications (Fleet, Terrain, Command, Safety Systems).
- Strong communication skills both verbal and written.
- Experience as a mine site technician, onboard specialist, machine control guidance technician, auto electrician or other related experience in Mining Technology.
- Previous experience working in high performing teams.
- Experience with Caterpillar Construction technology products and/or services (VisionLink, Cat Grade etc).
To Apply: Hit the ‘Apply Now’ button
Enquiries: Please call 1300 071 618
Contact Person: Brianna Smith – [email protected]
Top Skills
Cherwell Service Management
Itil
Minestar
Product Link
Visionlink
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