Similar Jobs
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materialsJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Location/Division Specific Information
Located in Melbourne or Sydney, working across the Australia and New Zealand region
What You'll Do:
As Application Scientists Manager, you will contribute to Thermo Fisher Scientific mission by delivering superior application services and customer support across our groundbreaking chromatography and mass spectrometry instruments, consumables, and software solutions portfolio.
You will be responsible for partnering with customers at senior levels and for collaborating across our organisations to position our company as a partner of choice.
Responsibilities:
- Lead the Application Support team to deliver on its key responsibilities, including ensuring effective, efficient and timely application set up, training and demonstration services and contributing to overall commercial success.
- Engage directly with customers and position our services as a key differentiator, drive customer satisfaction and implement remedial actions where required.
- As a member of the CMD management team, contribute to the overall business success and partner seamlessly across commercial and service to drive revenue growth and customer allegiance.
- Build, develop and mentor a hard-working team, creating a successful work environment, implementing performance standards, development and training plans and planning for succession.
- Develop a keen understanding of our local industry business and service needs, and partner with Division experts regionally and globally to meet local needs.
- Adopt continuous improvement practices and deploy accordingly across the team.
Keys to Success:
Education
Minimum of Bachelor of Science Degree (chemistry, or similar preferred)
Experience
- Minimum 8 years demonstrated ability in a support function
- Experience leading an impactful team in a relevant industry (experience in a proteomic or analytical science area highly advantageous)
- Proven experience in the operation of analytical instrumentation including LCMS systems
- Sound knowledge on developing methods and troubleshooting on analytical instrumentation (LCMS systems preferred)
Knowledge, Skills, Abilities:
- Strong customer focus
- Driven, able to set high standards for self and others
- Track record in improving customer allegiance and contributing to revenue growth
- Track records in building effective & motivated teams
- Excellent planning & organisational skills, able to solve problems and prioritise
- Strong interpersonal skills, clear communicator and proficient presenter
- Proven capability to lead resources effectively
Benefits:
Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.
- Health & Wellbeing: Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
- Flexibility: Balance your work and personal life with flexible arrangements.
- Extra Leave: Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
- Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organizations that matter to you.
- Learning & Development: Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
Thermo Fisher Scientific Australia WGEA Employer of Choice for Gender Equality
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 125,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! http://jobs.thermofisher.com
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
