Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
Location/Division Specific Information
Located in an Australian capital city, working across the Australia and New Zealand region, Chromatography and Mass Spectrometry (CMD)
Keys to Success:
- Driving revenue growth by ensuring that the required technical support services are delivered in the most effective and efficient way (e.g. pre-sales product demonstrations, installations, product trainings, customer follow-up and issue of quality complaints)
- Fostering a driven collaboration of the Sales and the Applications team
- Follow-up on customer feedback and drive customer experience with the aim of improving customer satisfaction, which is measured through the Customer Allegiance Score (CAS)
- Communicating customer feedback and market intelligence to the product management, R&D and marketing teams to allow the company to develop strategies and products, which are needed by/fit for the market
- Defining, communicating and continuously supervising the team´s annual goals
- Acting to empower, coach and develop the team in a changing business environment.
- Supporting the team members in their personal development through regular performance reviews and setting-up personal development plans
Education
- Degree in sciences with profound knowledge in chromotography and mass spectrometry, proteomics.
Experience
- Extensive experience in support function, team leadership abilities
- 8 years of relevant, industry-specific experience in a proteomic or analytical science area
Knowledge, Skills, Abilities
- Strong leadership and management skill
- Good communication, presentation and social skills
- Able and willing to travel to customer locations
- Demonstrates the Thermo Fisher values (The Four I’s) – Integrity, Intensity, Innovation, and Involvement
Benefits
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 125,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
