Application Support Analyst

The Game Changers:

Australian Payments Plus (AP+) is here to shape the future of payments for Australia. We aim to deliver more innovation to Australia’s payments ecosystem, for the collective benefit of Australian businesses, government and consumers.​

Our solutions include Australia’s domestic debit network, real-time, data rich payments infrastructure, secure bill payments, digital identity verification, QR payments and experiences and open wallet solutions. It’s a new chapter with more possibilities.​

Life @ AP+:

We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You’ll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life.

We’re driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We’re ready to help you do it.

The Role:
The purpose of this role is responsible for delivering hands-on technical and application support across AP+ payment systems within a complex, high-availability 24/7 environment. Acting as a key operational contact for internal teams, vendors, and external partners, the role ensures the stability, performance, and reliability of real-time and batch payment services. Through proactive monitoring, in-depth troubleshooting, and strong collaboration, the position supports seamless operations, effective incident resolution, continuous improvement, and the secure delivery of critical payment capabilities. 

This is a 12 months max term role
Proposed Role Responsibilities are:

• Provide day-to-day application and operational support in line with agreed service levels and documented procedures. 

• Proactively monitor applications and infrastructure to ensure availability, stability, and optimal performance. 

• Investigate, troubleshoot, and resolve production incidents, participating in root cause analysis and post-incident reviews. 

• Collaborate with internal teams, vendors, and external partners to ensure timely issue resolution and seamless service operations. 

• Participate in a 24/7 on-call roster, including after-hours, overnight, and weekend support for processing and deployments. 

• Support change and release activities, including risk and impact assessments and stakeholder communications
• Contribute to project delivery through non-functional testing, configuration support, implementation activities, and documentation reviews. 

• Develop and maintain operational documentation and knowledge artefacts to support effective service management. 

• Enhance application observability, monitoring, and performance insights using enterprise monitoring tools. 

• Drive continuous improvement through workflow optimisation, process refinement, and automation initiatives

Proposed Position Requirements are:

• Minimum 3 years in an application support role or equivalent 

• Technical expertise across cloud technologies (AWS), APIs (Apigee), Java-based applications, Unix/Windows, JBoss, Oracle SQL, monitoring tools (Dynatrace, Splunk), enterprise schedulers (Tidal, Control-M), secure file transfer solutions (SFTP, Connect:Direct, IBM Sterling), and non-functional testing practices. 
• Minimum 3+ years’ experience in application support within a 24/7 high-availability, real-time payments or financial services environment, with strong knowledge of payments processing. 

What happens next:

At AP+, we believe in the power of passion, pride, and purpose.­ Our team is driven by a shared mission to make a difference in the world of payments, and we're proud to work together towards this common goal.

If you’re ready to be a game changer, please submit your application & the Talent Acquisition team will endeavour to review and notify you of the outcome within the next two weeks.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

 AP+ are not partnering with Recruitment agencies for this role.