Job Description:
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organisations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernisation, and Industry-Specific Software Solutions, DXC modernises, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com.
We are seeking an experienced Technical Lead / Operations Manager with strong leadership capability and deep hands-on expertise across Microsoft enterprise platforms. In this role, you will oversee day-to-day operational management, provide technical leadership to a team of application specialists, and ensure the reliability, security, and performance of critical applications and services for a key client.
You will act as the primary technical escalation point while also coordinating service delivery, managing operational processes, and driving continuous improvement across the environment. This role requires strong stakeholder engagement skills, excellent problem-solving capability, and the ability to communicate effectively with both technical and non-technical audiences.
This is an excellent opportunity to work on complex enterprise platforms while leading a team and contributing to the optimisation and stability of critical systems.
Key Responsibilities
Lead day-to-day operations of Microsoft-based applications and platforms
Act as the primary escalation point for complex technical incidents and outages
Oversee incident, problem and change management processes aligned with ITIL practices
Ensure services meet SLAs and maintain high reliability, performance and security standards
Provide technical oversight across SharePoint, Dynamics CRM, IIS/.NET applications, SQL Server, Windows Server and ADFS
Manage, mentor and support a team of technical specialists
Coordinate patching, upgrades, deployments and release schedules
Maintain strong relationships with clients, stakeholders and third-party vendors
Ensure environments meet security, compliance and audit requirements
Maintain documentation including SOPs, knowledge base articles and CMDB records
Identify operational improvements, automation opportunities and ways to reduce technical debt
Support lifecycle planning, platform upgrades and environment optimisation
Provide on-call support on a rostered basis once established in the role
Skills & Experience
Ideally 10+ years’ experience in a similar technical leadership or operations role
Strong experience across Microsoft enterprise platforms including Windows Server, IIS, .NET, SQL Server, SharePoint (2019/Online), Dynamics CRM, ADFS and certificates
Experience with PowerShell scripting and automation
Knowledge of application patching, upgrades and release management
Exposure to Tomcat/JDK or OpenText Content Server & OTDS is advantageous
Strong troubleshooting capability across Microsoft and COTS platforms
Good understanding of ITIL operational processes
Strong analytical and problem-solving skills with the ability to resolve complex issues
Excellent communication skills with the ability to engage both technical and non-technical stakeholders
Ability to manage competing priorities and deliver within deadlines
Minimum NV1 security clearance required
Our culture and benefits
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC
As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.
How to apply & our commitment to you in return
If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume.
In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.
We are an Equal Opportunity Employer
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
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